Compassionate Front Desk Associate for Family Services

Service Corporation International; Indianapolis (IN); On-site; USD 30,000 - 36,000; Full time

Job summary

Service Corporation International in Indianapolis, IN, is seeking a friendly front desk associate to greet visitors, direct them, answer routine questions, and route calls to appropriate staff.

The role requires a High School Diploma and at least six months of general office experience. Proficiency with MS Office and strong customer service skills are preferred to maintain a welcoming environment for families during difficult times.

Qualifications

• Education High School Diploma or equivalent.
• Six months general office, receptionist, or administrative support experience preferred.
• Proficient at operating telephones, fax, copier.

Responsibilities

• Greets guests and visitors, offering assistance when entering the building.
• Notifies staff when appointments arrive and escorts guests to appropriate room.
• Answers routine questions about services, products, and directions.
• Notifies management of customer service or security issues.
• Receives deceased belongings and follows chain of custody procedures.
• Answers and routes incoming calls to staff members.
• Maintains a comfortable waiting area with beverages and amenities.
• Maintains organized files and records, including deeds and trusts.
• May perform light typing, proofreading, data entry or printing.

Skills

MS Office Suite

Professional communication

Interpersonal skills

Customer service

Diplomacy

Education

High School Diploma

Tools

Telephone system

Fax

Printer/Scanner

Job description

Service Corporation International in Indianapolis, IN, is seeking a friendly front desk associate to greet visitors, direct them, answer routine questions, and route calls to appropriate staff.

The role requires a High School Diploma and at least six months of general office experience. Proficiency with MS Office and strong customer service skills are preferred to maintain a welcoming environment for families during difficult times.