Compassionate Field Operations Support Assistant

Catholiccm; Mission Hills (CA); On-site; USD 27,552 - 35,817; Full time

Benefits offered by this job

Health Insurance

Pension Plan

403B Plan

Vacation & Sick Time

Paid Holidays

Sign on bonus

Job summary

Archdiocesan Mortuary is seeking a Field Operations Support Assistant to provide administrative and clerical support. The role emphasizes accuracy in permits, certificates, and materials, with a focus on compassionate service to families.

The position is full-time, non-exempt, located in Mission Hills. You will back up reception duties, coordinate with county clerks, and maintain records while upholding church-guided standards and confidentiality.

Qualifications

• High School Diploma required; Bachelor’s Degree preferred.
• Minimum 2 years of office, clerical, or customer service experience.

Responsibilities

• Prepare permits, death certificates, memorial materials accurately and per regulations.
• Assist colleagues with services preparations.
• Backup for Receptionist.
• Verify obituary and service information on location website for accuracy.
• Maintain professional, compassionate interactions with families.

Skills

Verbal communication

Written communication

Organization

Confidentiality

Multitasking

MS Office

Education

High School Diploma

Bachelor’s Degree preferred

Tools

MS Office (Outlook, Word, Excel)

Job description

Field Operations Support Assistant - Mission Hills Mortuary

#XQF-446

Mission Hills, California, United States

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Job Description

Location: San Fernando Mission Hills Mortuary - Mission Hills

Status: Non - Exempt, Full Time

POSITION SUMMARY

Under the general supervision of Office Administration Manager, the Field Operations Support Assistant is responsible for providing a variety of administrative and clerical support to the funeral home. In addition, other general duties will support the goals of meeting and exceeding family expectations.

ESSENTIAL FUNCTONS

Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the church in performing their work

• Preparing permits, death certificates, memorial materials, and related materials accurately and according to regulation
• Assist colleagues with services preparations
• Backup for Receptionist
• Confirm accuracy of obituaries, service information, etc. via location website.
• At all times comply with company policies, procedures, and instructions.
• Conveys a sense of concern and empathy with client family members at all times, bringing any issues to the attention of a staff member who can provide a resolution.
• Responds to customer inquire via telephone, internet and in person.
• Maintains professional and cooperative relationships with county clerk, medical examiners, and other official parties.
• Keeps accurate records.
• Performs other duties as assigned.

Requirements

MINIMUM QUALIFICATIONS

Education and Experience

Any combination of education and experience likely to provide the required knowledge, skills, and abilities, typically:

• Active member of a Roman Catholic faith community.
• High School Diploma required(Bachelor’s Degree preferred).
• Minimum 2 years of experience in office, clerical or customer service required.

Certification/Licenses

• Valid state issued driver’s license.

Knowledge, Skills, and Abilities

Knowledge of:

• Office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience

Skills in:

• Good verbal and written communication skills
• Strong organizational skills
• Basic mathematic skills

Ability to:

• MS Office experiences including Outlook, Word, Excel
• Follow written and oral instructions.
• High level of compassion and integrity.
• Multitask and set priorities.
• Maintain confidentiality.

Physical and Environmental Requirements

• Occasionally lift up to 20 pounds.
• Sit for sustained periods of time on a daily basis.
• Perform tasks requiring intermittent bending, stooping, and walking.
• Sustain frequent movement of the fingers, wrists, hands, and arms.

Our Benefits include:

• Health Insurance (Medical, Dental and Vision)
• Mental Health Services (Employee Assistance Program)
• Pension Plan
• 403B Plan
• Vacation & Sick Time
• Paid Holidays
• *Great Work Perks (Amusement Parks, Car Rentals & Hotel, Restaurant, and Shopping discounts)
• SIGN ON BONUS
  • 2% bonus, commensurate with level of annual compensation
  • Must be employed for 6 months - in good standing
  • Full amount paid at 6 months
  • Excludes temporary employees

Location(s)

Open Positions

1

Salary Range

$20.54 - $25.16

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Employer Privacy Policy

Employment decisionswill not be made on the basis of race, color, national origin, ancestry,physical disability, mental disability, medical condition, geneticinformation,marital status, sex, age, pregnancy, military or veteranstatus, or political affiliation. However, the archdiocese reserves the rightto make employment decisions based on principles of Catholic moral teaching,religious preferences, and other religious needs, criteria, andpoliciesand, in maintaining this equal employment policy, thearchdiocesedoes not waive any legalexceptions or exemptions thatmay apply to it as a religious nonprofit organization.

These policies applyto hiring, promotion, transfer, and termination. The archdiocese has the rightto be the sole judge of merit, competence, and qualifications, and can favorCatholic applicants and current employees in all employment decisions. Every effortis made to hire staff into positions that will use their abilities mosteffectively and meet archdiocesan needs. Under no circumstances will anapplicant be hired, or a staff member be retained if he or she has beenconvicted of a crime of moral turpitude.

Job-relatedcriteria are used in making employment selection decisions. Selection criteriaare based on the specific applicant’s job skills relative to the essentialfunctions of the job and the minimum qualifications and responsibilities of thejob vacancy for which the applicant has applied. All staff are expected tofulfill the essential functions of the job with or without reasonableaccommodation for any disabilities or medical condition they may have.

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