Field Operations Support Assistant (part-time)

Service Corporation International; Los Angeles (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) eligibility

Job summary

Service Corporation International in Mission Hills, California, seeks an administrative assistant to provide clerical and customer service support for funeral home, cemetery, or crematory operations.

Responsibilities include preparing death certificates, handling payments, scheduling, documents, and assisting staff with confidential client service while maintaining empathy and professionalism.

Qualifications

• Education: High School or equivalent.
• Experience: 1–2 years in office clerical or customer service.
• Experience in a fast-paced professional environment.
• Proficiency with office equipment and MS Office.

Responsibilities

• Greet the public and provide information on services.
• Prepare and process documents and paperwork.
• Handle payments and contracts.
• Coordinate ordering of memorials and related products.
• Assist management, sales and staff as needed.
• Greet family members with compassion and empathy.
• Respond to inquiries via phone, internet, and in person.

Skills

Verbal communication

Written communication

Organizational skills

Confidentiality

Education

High School diploma

Tools

MS Office

Job description

Our associates celebrate lives. We celebrate our associates. Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education: High School or equivalent

Experience: 1 - 2 years of experience in an office clerical or customer service capacity required

Experience working in a customer-focused and fast-paced professional environment required

Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience

MS Office Suite experience preferred

Basic mathematics skills required

Good verbal and written communication skills

Strong organizational skills and detail oriented

High level of compassion and integrity

Ability to maintain confidentiality

Compensation

Salary: $18.00/hr

Benefits:

• Part-time associates working an average 20 hours a week may be eligible for 401(k).

As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working around and/or handling deceased and working around families and colleagues Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.

Job Location: US-CA - Mission Hills

Postal Code: 91345

Category (Portal Searching): Administration and Clerical

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well‑being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we’re dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

SCI refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.