Compassionate Field Ops Assistant - Admin & Client Support

Service Corporation International; Dallas (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Service Corporation International in Dallas, Texas seeks an Administrative Clerk to provide clerical support across funeral home, cemetery or related facilities. You will greet families, answer inquiries, and help process death certificates and related documents with care and accuracy.

You will coordinate orders, manage paperwork, assist with obituaries and support payroll and location staff as needed. A high school diploma and strong customer service skills are essential.

Qualifications

• High School diploma or equivalent.
• 1–2 years of office clerical or customer service experience required.
• Experience in a fast-paced professional environment preferred.
• Working knowledge of office equipment and MS Office Suite.
• Basic mathematics skills required.
• Good verbal and written communication skills.
• Strong organizational skills and attention to detail.
• High level of compassion and integrity; ability to maintain confidentiality.

Responsibilities

• Prepares death certificates, prayer cards and related documents.
• Completes required permits and/or certificates.
• Prepares and processes Veteran’s paperwork.
• Prepares marker monument placement paperwork.
• Ensures documentation supports requested products and services and complies with regulations.
• Distributes daily schedules, reports and documents.
• Receives and processes payments and contracts.
• Coordinates ordering of memorials and related products and manages vault/marker storage inventory.
• Orders office supplies.
• Oversees processing of installation orders to grounds and maintenance.
• Processes accounts payable transactions.
• Assists with obituaries.
• Assists Location Management, Sales, Family Service Counselors and payroll as needed.
• Acts as backup to Receptionist and greets family members and friends.
• Communicates client family’s needs to appropriate staff promptly and accurately.
• Conveys compassion and empathy to client families at all times.
• Responds to inquiries via phone, internet and in person.
• Maintains professional relationships with county clerk, medical examiner and physicians.

Skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Confidentiality

Compassion

Integrity

Customer service

MS Office

Education

High School diploma or equivalent

Tools

MS Office Suite

Office equipment (computers, calculators, copiers, printers, fax)

Job description

Service Corporation International in Dallas, Texas seeks an Administrative Clerk to provide clerical support across funeral home, cemetery or related facilities. You will greet families, answer inquiries, and help process death certificates and related documents with care and accuracy.

You will coordinate orders, manage paperwork, assist with obituaries and support payroll and location staff as needed. A high school diploma and strong customer service skills are essential.