Family Support Coordinator - Lexington, KY

Network for Hope; Lexington (KY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401K

Life insurance

Disability insurance

Wellness programs

Job summary

Network for Hope is seeking a dedicated Family Support Coordinator to guide families through organ, tissue, and eye donation with empathy and clarity. You will collaborate with hospital teams to assess eligibility, coordinate conversations, and ensure families receive continuous support from intake to post-recovery follow-up.

The role emphasizes compassionate communication, education for families, and liaison work between families and medical staff, reflecting NFH’s mission to save and enhance

Qualifications

• Experience in marketing, communication, teaching, health care, counseling, or public service-related roles.
• Bachelor’s degree in allied health, education, business, pastoral care, psychology or related field preferred; extensive experience may substitute.

Responsibilities

• Respond to hospital referrals within designated timelines and communicate with AOC.
• Lead empathetic discussions with families, tailoring approach to each situation.
• Conduct Donor Risk Assessment Interviews (DRAIs) with family members.
• Provide continuous emotional support and educate families about the donation process.
• Follow up with families after the recovery process to inform them of outcomes.
• Educate hospital staff about donation procedures and contribute to policy development.

Skills

Marketing experience

Communication skills

Teaching

Healthcare knowledge

Education

College degree (Associate or Bachelor’s)

Job description

At Network for Hope (NFH), we understand that in moments of grief, a gentle, understanding approach can make a profound impact. As a Family Support Coordinator (FSC), you will play an essential role in guiding families through the delicate process of organ, tissue, and eye donation. Through your support, you will be instrumental in helping families make informed decisions, offering compassion and understanding every step of the way.

Key Responsibilities

Referral Management

• Respond independently to hospital referrals within designated timelines, ensuring timely communication.
• Report relevant patient information to the Administrator on Call (AOC) for further coordination.
• Confirm donor eligibility in collaboration with the AOC.
• Collaborate with the healthcare team to assess the readiness of the legal next of kin or family for donation conversations.

Donation Conversation

• Lead empathetic, compassionate discussions with families experiencing sudden loss, offering a safe space for grief and emotions.
• Build rapport with the healthcare team to gather necessary information about family dynamics, determining the best time for donation discussions.
• Advocate for donation with sensitivity, tailoring your approach to each family's unique circumstances.
• Assist families in understanding the grave prognosis.

Donor Family Management

• Conduct uniform Donor Risk Assessment Interviews (DRAIs) with family members to assess suitability for donation.
• Provide families with accurate, timely information regarding the donation process, collaborating with medical and hospital staff as needed.
• Act as a liaison between the family and the healthcare team, ensuring their needs are met and supporting their wishes.
• Follow up with families after the recovery process to inform them about donation outcomes.

Family Support

• Provide continuous emotional support to families throughout the donation process.
• Educate families about the donation process, helping them understand each step clearly and compassionately.
• Support families and help them prepare for their departure from the hospital.
• Offer memory-making services and connect families to community resources through NFH-led initiatives.
• Maintain regular communication with NFH staff, ensuring coordinated and consistent support throughout the process.

Documentation

• Obtain and document authorization for donation.
• Maintain accurate, detailed records of family interactions, dynamics, and healthcare team communications.
• Follow established documentation protocols to ensure accurate, thorough case details.

Other Duties

• Educate hospital staff about the authorization, care process, and donation procedures. You may assist with presentations and training sessions for hospital partners.
• Contribute to the development of department policies and improve procedures based on hands-on experience and feedback.
• Participate in case reviews, meetings, and continuous learning opportunities to stay current on best practices.
• Other duties as assigned by the Family Support Manager.

Qualifications

Education:

College degree (Associate or Bachelor's level) in allied health, education, business, sales or marketing, pastoral care, psychology or related field required. Extensive experience and healthcare certifications may substitute for education requirements and will be reviewed on a case-by-case basis.

Experience:

Experience in marketing, communication, teaching, health care, counseling, pastoral career other public service-related required. Hospice care, bereavement counseling, pastoral counseling, social work, organ or tissue donation and other helping professions are examples of the training and experience relevant to this position.

Licensure, Certification, and/or Registration:

N/A

Why Join Us?

At Network for Hope, we believe in the power of compassion and the critical role of family support in the organ donation process. As a Family Support Coordinator, you will be at the heart of this mission, offering comfort and clarity to families in their most vulnerable moments.

About Us

Network for Hope is a nonprofit organization dedicated to saving and enhancing lives through organ and tissue donation. We work tirelessly to provide exceptional care to our donor families, facilitate organ and tissue recovery, and educate the communities we serve. The dynamic field of organ and tissue donation offers exciting and rewarding employment opportunities for those looking to make a meaningful difference in others' lives.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401K
• Life insurance
• Disability insurance
• Pet insurance discounts
• Wellness programs like Calm
• Education reimbursement
• Flexible schedules
• On-the-job training to support personal and professional growth

To learn more about NFH, please visit our website at http://www.networkforhope.org.

Network for Hope is an Equal Opportunity Employer and a participant of E-Verify.