Compassionate CSR Teller – Part-Time, Niles

Fifth Third Bank, N.A.; Niles (IL); On-site; USD 44,000 - 68,000; Part time

Job summary

Fifth Third Bank, National Association in Niles, IL seeks a Part-Time CSR/Teller to deliver exceptional customer service at the branch. You will nurture customer relationships, handle routine transactions, and protect customer information while maintaining strong adherence to bank policies and risk controls.

The role emphasizes referrals to bankers and partners for consultative conversations, accuracy in operations, and responsive communication.

Qualifications

• High school diploma or GED required.
• Experience handling cash and serving the public.
• Ability to interact confidently with customers and follow dress-code guidelines.
• Knowledge of retail policies and procedures to perform duties.
• Good judgment, problem solving and integrity in dealings with customers.

Responsibilities

• Deepen relationships and serve customers with genuine care, guiding to appropriate products and services.
• Provide timely follow up to customer questions and address issues.
• Be responsive in correspondence and maintain clear communication.
• Maintain confidentiality of customer information.
• Follow Bancorp Code of Business Conduct and Ethics in all actions.
• Perform daily office responsibilities with the platform team for efficient operation.
• Maintain accurate balancing records and resolve outages per policy.
• Stay updated on bank policies and procedures.
• Handle customer problems professionally, escalating as needed.
• Demonstrate sound judgment within guidelines.
• Identify customer needs during interactions and refer to Bankers or partners for consultative conversations.
• Build knowledge of Retail products and services offered.
• Use appropriate tools for referrals to personal bankers and business partners.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Communication

Professionalism

Flexibility

Education

High school diploma/GED

Job description

Fifth Third Bank, National Association in Niles, IL seeks a Part-Time CSR/Teller to deliver exceptional customer service at the branch. You will nurture customer relationships, handle routine transactions, and protect customer information while maintaining strong adherence to bank policies and risk controls.

The role emphasizes referrals to bankers and partners for consultative conversations, accuracy in operations, and responsive communication.