Compassionate Crisis Care Coordinator

Compass Health Network

Union (MO)

On-site

USD 32,000 - 42,000

Full time

4 days ago

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Job summary

Compass Health Network is seeking a Customer Relations Specialist for its Behavioral Health Crisis Center in Missouri. You will greet clients, facilitate check-in/out, verify demographics, and coordinate services with clinicians to ensure timely access to care.

This role emphasizes calm, compassionate communication, teamwork, and accurate data entry in EMOMed and CIMOR within a fast-paced crisis setting.

Qualifications

High School/GED preferred.
At least one year experience in customer service required.
A valid driver's license and agency established minimum automobile coverage required.

Responsibilities

Greet and assist clients with warmth and professionalism, ensuring a positive and supportive first impression.
Manage check-in and check-out processes, verify demographics, complete paperwork, and enter information accurately into electronic health records and related systems.
Answer phones courteously, direct calls and messages appropriately, and schedule services based on clinical recommendations.
Monitor waiting areas to support safety, comfort, and timeliness of appointments.
Collaborate and communicate effectively with multidisciplinary crisis center staff to ensure coordinated client care.
Verify insurance and other data in EMOMed and CIMOR systems and update internal tracking sheets daily.
Assist with administrative tasks such as mail distribution, data reporting, supply orders, and maintaining lobby cleanliness.
Serve as facilities captain, coordinating drills and safety checks as assigned.