Clinic Front Desk & Patient Care Coordinator

Trinity Health; Waterloo (IA); On-site; USD 31,000 - 43,000; Full time

Job summary

The Clinic Receptionist position at Trinity Health in Waterloo, IA, welcomes patients and visitors, verifies demographics and insurance, schedules appointments, and routes calls while maintaining patient flow and confidentiality.

You will enter data into the electronic health record, collect copays, and support the front desk team to ensure efficient admitting processes and a positive patient experience.

Qualifications

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
• Must maintain a high degree of confidentiality when dealing with patient information.
• Must possess a personal presence characterized by honesty, integrity, and caring with the ability to inspire and motivate others to promote Trinity Health's mission.

Responsibilities

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performs patient check-in at the time of visit and completes all steps to ensure the admitting process is efficient and compliant with clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays and deductible amounts.
• Copy/scan patient access related documents into the correct location in the electronic medical record.

Education

High School Diploma or equivalent

Job description

The Clinic Receptionist position at Trinity Health in Waterloo, IA, welcomes patients and visitors, verifies demographics and insurance, schedules appointments, and routes calls while maintaining patient flow and confidentiality.

You will enter data into the electronic health record, collect copays, and support the front desk team to ensure efficient admitting processes and a positive patient experience.