Compassionate Clinic Operations Coordinator

Hill Country Mental Health and Developmental Disabilities Centers; Town of Texas, Northern (WI, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

PPO health insurance

PPO dental plan and vision insurance

Employer paid life insurance

401(a) plan

457/403(b) plan

Generous paid time off

Authentic and caring environment

Job summary

Hill Country MHDD Center is seeking an Administrative Services Specialist to provide welcoming, professional, person-centered service to clients, providers and staff. The role focuses on coordinating reception workflows, accurate records, and responsive communications to ensure safe, efficient clinic operations.

The position requires a high school diploma or GED (some college preferred), at least two years in a fast-paced administrative setting, and a TX driver’s license.

Qualifications

• High school diploma/GED; some college preferred.
• Minimum 2 years' experience in a fast-paced administrative/receptionist position, in clinic and/or office, preferably in a medical environment.
• Maintain valid Texas state Driver's License and auto insurance.
• Complete and maintain CPR certification and Prevention and Management of Aggressive Behavior training within the first 3 months of employment.

Responsibilities

• Coordinate and facilitate efficient clinic reception and/or office services workflow, including registration, intake, walk-in, appointment scheduling and crisis services processes, as applicable to the position.
• Communicate compassionately and clearly with clients, providers, employees and external stakeholders such as provider agencies, state partners, and other community organizations to ensure timely follow-up and continuity of services.
• Maintain efficient and accurate administrative records, reports, documentation and electronic filing systems, ensuring the accuracy and integrity of demographic, financial, insurance, and electronic health record (EHR) information.
• Maintain accountability for accurate financial transactions for which position is responsible, providing administrative support for purchasing, invoicing, and payment processing.
• Facilitate a clean, organized, trauma-informed, and person-centered environment that supports safety and quality service delivery.
• Maintain oversight of supplies, equipment, and inventory to ensure operational readiness and continuity of services.
• Maintain working knowledge of programs, services, and procedures to provide accurate information and support informed access to care.
• Complete required training on a timely basis.
• Prioritize and manage multiple responsibilities in a fast-paced environment while meeting deadlines and maintaining service standards.
• Support facility and transportation operations by maintaining required records and communicating maintenance or operational concerns as required.
• Safeguard the confidentiality and security of protected health information and organizational records in compliance with HIPAA and Hill Country MHDD Center policies.
• Collaborate effectively with interdisciplinary teams and participate in meetings, supervision, training, and continuous improvement initiatives.
• Fulfill Safety Officer duties if assigned.
• Perform other duties as assigned to support organizational, departmental, and clinic and/or office objectives.

Education

High school diploma/GED

Some college

Job description

Hill Country MHDD Center is seeking an Administrative Services Specialist to provide welcoming, professional, person-centered service to clients, providers and staff. The role focuses on coordinating reception workflows, accurate records, and responsive communications to ensure safe, efficient clinic operations.

The position requires a high school diploma or GED (some college preferred), at least two years in a fast-paced administrative setting, and a TX driver’s license.