Compassionate Clinic Front Desk Coordinator

AcuteCare Health System, LLC; North Charleston (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Generous Paid Time Off

401K with Match**

Life Insurance

Tuition Reimbursement

Flexible Spending Account

Employee Assistance Program

Job summary

BoldAge PACE in North Charleston, SC is seeking a Clinic Receptionist to provide front-desk and administrative support, greet participants, manage schedules, and maintain EMR records in a welcoming, compliant environment.

Responsibilities include answering calls, coordinating appointments with the IDT, and ensuring accurate documentation while upholding HIPAA standards. Equal opportunity employer with a mission to improve senior care delivery.

Qualifications

• High school diploma or equivalent is required.
• Experience managing multi-line phone systems and handling sensitive information is desirable.
• 1 year of experience with frail or elderly population preferred; training provided if not present.

Responsibilities

• Greet participants, families, visitors, and staff with a professional and welcoming demeanor.
• Answer incoming calls promptly, route them appropriately, and provide accurate information.
• Assist with setting up and cleaning exam rooms as needed.
• Maintain and complete assigned clinic logs.
• Obtain ordered labs, perform EKG, administer medications and immunizations as needed (if CMA).
• Schedule clinic appointments and coordinate with the interdisciplinary team to ensure services are delivered efficiently.
• Maintain and update appointment calendars to align with clinic operations.
• Accurately record and update participant information in the EMR while adhering to HIPAA and privacy standards.
• Prepare and distribute necessary forms, correspondence, and reports.
• Assist with administrative tasks including overseeing linen and medical supply ordering.
• Monitor and restock front-desk materials and keep reception area clean.
• Address participant and family needs with empathy and provide information for a positive experience.
• Escalate concerns to appropriate team members for timely resolution.
• Collaborate with clinic staff and IDT to coordinate participant care.
• Participate in quality improvement and front-desk process enhancements.
• Follow organizational policies and ensure regulatory compliance.
• Protect participant privacy and confidentiality.
• Identify opportunities to improve clinic operations.
• Engage in training and professional development.

Skills

Front desk

Administrative support

Customer service

Organizational skills

Communication

HIPAA privacy

Education

High school diploma

Tools

EMR system

Phone system

Job description

BoldAge PACE in North Charleston, SC is seeking a Clinic Receptionist to provide front-desk and administrative support, greet participants, manage schedules, and maintain EMR records in a welcoming, compliant environment.

Responsibilities include answering calls, coordinating appointments with the IDT, and ensuring accurate documentation while upholding HIPAA standards. Equal opportunity employer with a mission to improve senior care delivery.