Compassionate Behavioral Health Call Center Specialist

The Center for Counseling and Consultation; Kansas; On-site; USD 30,000 - 40,000; Full time

Job summary

The Center for Counseling and Consultation in Kansas is seeking a Call Center Operator to be the first point of contact for individuals seeking behavioral health services. You will help callers access care, schedule appointments, and respond with compassion during crises, ensuring each interaction reflects our commitment to help, hope, and healing.

Responsibilities include answering calls, routing them, maintaining appointments in the EHR, and handling billing-related data.

Qualifications

• High school diploma or equivalent.
• Minimum six months of front office, customer service, public relations, or related client-facing experience.
• Valid Kansas driver's license with favorable driving record.
• Background free of issues related to abuse or neglect.

Responsibilities

• Answer and direct incoming calls professionally while gathering information to route calls.
• Schedule, reschedule, and cancel appointments using the EHR system.
• Print daily schedules and complete appointment reminder calls.
• Provide information regarding Open Access services and other pathways to care.
• Create new client records, assign chart numbers, and complete first-contact documentation.
• Route messages for medical providers, clinicians, and prescription refill requests.
• Respond to emergency and crisis calls following agency procedures.
• Collect client information for billing when appropriate.
• Process telephone payments and document transactions in the EHR.
• Complete required data entry and support other front office operations.

Skills

Excellent communication

Active listening

Organizational skills

Time management

Attention to detail

Calm under pressure

Empathy

Compassion

Interpersonal skills

Confidentiality

Education

High school diploma or equivalent

Tools

EHR software

Windows-based applications

Spreadsheets

Job description

The Center for Counseling and Consultation in Kansas is seeking a Call Center Operator to be the first point of contact for individuals seeking behavioral health services. You will help callers access care, schedule appointments, and respond with compassion during crises, ensuring each interaction reflects our commitment to help, hope, and healing.

Responsibilities include answering calls, routing them, maintaining appointments in the EHR, and handling billing-related data.