Compassionate Admissions Specialist for Recovery Programs

Isaiah House Treatment Center; Chaplin (KY); On-site; USD 31,000 - 45,000; Full time

Job summary

Isaiah House is Kentucky's largest non-profit, Christ-centered addiction recovery organization. We provide evidence-based, holistic care to individuals battling substance use disorders, with residential treatment and outpatient services across the Commonwealth.

We are seeking a compassionate Admissions Assistant for our men's treatment facility in Chaplin, Kentucky. This role helps clients and families start treatment by assisting with screenings, scheduling, admissions coordination, and bed

Qualifications

• High school diploma or GED required.
• Previous experience in admissions, client intake, insurance verification, funding sources, billing coordination, healthcare, behavioral health, or a related field preferred.
• Strong communication, customer service, and interpersonal skills.
• Crisis intervention, de-escalation, and conflict resolution skills preferred.
• Ability to manage multiple priorities in a fast-paced, changing environment while maintaining accuracy, confidentiality, and professionalism.
• Strong attention to detail and organizational skills.
• Ability to communicate effectively and compassionately with clients, families, referral sources, and internal team members.
• Basic computer proficiency and the ability to learn and effectively use electronic documentation and admissions systems.

Responsibilities

• Maintain knowledge of and comply with Isaiah House policies, procedures, Core Values, and HIPAA requirements.
• Monitor bed availability throughout the day to ensure accurate and timely admission planning.
• Respond professionally and compassionately to calls, referrals, and questions from prospective clients, family members, Client Care Navigators, and other referral sources.
• Complete client applications, first-contact communications, insurance and payment verification, scheduling, and required intake documentation within Celerity.
• Coordinate with attorneys, judges, correctional facilities, Admissions Coordinators, and other team members to facilitate client authorization and admission into treatment.
• Provide clear and accurate information regarding the admissions process, program requirements, and next steps.
• Assist prospective clients and families in identifying and addressing barriers that may delay or prevent admission into treatment.
• Maintain accurate, timely, and confidential documentation throughout the admissions process.
• Work collaboratively with the Admissions team and other departments to help ensure a smooth transition into treatment.

Skills

Strong communication

Customer service

Interpersonal skills

Crisis intervention

De-escalation

Conflict resolution

Basic computer proficiency

Education

High school diploma or GED

Job description

Isaiah House is Kentucky's largest non-profit, Christ-centered addiction recovery organization. We provide evidence-based, holistic care to individuals battling substance use disorders, with residential treatment and outpatient services across the Commonwealth.

We are seeking a compassionate Admissions Assistant for our men's treatment facility in Chaplin, Kentucky. This role helps clients and families start treatment by assisting with screenings, scheduling, admissions coordination, and bed