Compassionate Admissions Specialist for Healthcare Access

Elite Home Care, Day Centers & Transportation; Greer (SC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid time off

Company holidays

Job summary

Elite Home Care, Day Centers & Transportation is seeking an Admissions Specialist to be the first contact for individuals and families evaluating Home Care, Adult Day Health, and Transportation services. The role emphasizes compassionate guidance, accurate intake, and efficient enrollment coordination.

The ideal candidate has 2+ years in healthcare admissions and strong communication skills, with knowledge of Medicaid/CLTC, VA benefits, and other funding sources.

Qualifications

• Minimum 2 years of experience in healthcare admissions, healthcare sales, customer service, case management, social services, or a related field preferred.
• Knowledge of healthcare funding sources and enrollment pathways is preferred.
• Excellent communication skills and ability to explain complex services clearly.
• Ability to manage high-volume inquiries and multi-step admissions processes.

Responsibilities

• Serve as the primary point of contact for incoming inquiries from clients and families via phone, email, website, and referrals.
• Respond promptly to new inquiries and maintain follow-up throughout the admissions process.
• Complete intake and qualification documentation, noting service needs, location, funding source, and referral details.
• Educate families about Elite's Home Care, Adult Day Health, and Transportation services and explain enrollment steps.
• Identify potential funding pathways including Medicaid Waivers/CLTC, VA benefits, Medicare programs, and private pay options.
• Coordinate next steps such as tours, assessments, sign-ups, and internal handoffs.
• Maintain ownership of prospects and ensure timely follow-up and accurate CRM records.
• Collaborate with regional marketing and operations to ensure smooth referral-to-admission transitions.
• Communicate barriers, trends, and opportunities to the Director of Sales & Marketing.

Skills

Healthcare admissions experience

CRM systems

Google Workspace

Strong communication

Organizational skills

Follow-up skills

Tools

CRM systems

Google Workspace

Job description

Elite Home Care, Day Centers & Transportation is seeking an Admissions Specialist to be the first contact for individuals and families evaluating Home Care, Adult Day Health, and Transportation services. The role emphasizes compassionate guidance, accurate intake, and efficient enrollment coordination.

The ideal candidate has 2+ years in healthcare admissions and strong communication skills, with knowledge of Medicaid/CLTC, VA benefits, and other funding sources.