Compassionate Admissions Coordinator

RegalCare at Greenfield; Holyoke (MA); On-site; USD 38,000 - 46,000; Full time

Job summary

RegalCare at Greenfield is seeking an Admissions Assistant to support the admissions process in our Skilled Nursing Facility. You will coordinate new admissions, collect and verify documents, and ensure a smooth transition for residents and families.

The role requires strong organizational skills, attention to detail, and excellent communication to collaborate with nursing, social services, and finance teams. Experience in healthcare and EMR familiarity are a plus.

Qualifications

• Prior healthcare, nursing home, hospital, rehabilitation, or medical office experience preferred.
• Prior admissions or long-term-care experience preferred.
• Excellent organizational and time-management skills.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to work effectively with residents, families, referral sources, and interdisciplinary departments.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of Medicare, Medicaid/MassHealth, managed care, and insurance verification is a plus.
• Familiarity with electronic medical records is preferred.
• Must demonstrate professionalism, compassion, discretion, and respect for resident privacy.

Responsibilities

• Coordinate and process new admissions with the Admissions Department.
• Obtain, organize, and maintain required admission documentation.
• Prepare admission packets and ensure forms are completed accurately.
• Verify resident demographic, insurance, and financial information.
• Coordinate with hospitals, rehabilitation facilities, physicians, families, and referrals.
• Communicate admission information to Nursing, Social Services, Business Office, MDS, Dietary, and Therapy.
• Ensure necessary clinical and administrative information is received prior to admission.
• Schedule and coordinate admission arrivals.
• Enter and maintain resident information in EMR and other systems.
• Track pending admissions and outstanding documentation.
• Obtain required signatures and consents.
• Maintain confidentiality per HIPAA and facility policy.
• Provide a warm, professional welcome to residents and families.
• Assist Admissions Director with census tracking, referral follow-up, and other duties.
• Ensure admission documentation is complete, accurate, organized, and accessible.

Skills

Organizational skills

Time management

Attention to detail

Written & verbal communication

Interpersonal collaboration

Multitasking

Medicare/MassHealth knowledge

Electronic medical records familiarity

Professionalism & discretion

Tools

Electronic Medical Records (EMR)

Job description

RegalCare at Greenfield is seeking an Admissions Assistant to support the admissions process in our Skilled Nursing Facility. You will coordinate new admissions, collect and verify documents, and ensure a smooth transition for residents and families.

The role requires strong organizational skills, attention to detail, and excellent communication to collaborate with nursing, social services, and finance teams. Experience in healthcare and EMR familiarity are a plus.