Resident Admissions Coordinator — Compassionate Care

Greencroft Communities; Goshen (IN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

ReadyPay Today

Medical insurance

Dental insurance

Vision insurance

Voluntary life insurance

403(b) match

Paid time off

Additional voluntary benefits

Job summary

Greencroft Communities in Goshen, Indiana is seeking an experienced Healthcare Admissions Coordinator to guide residents and families through the admission process and coordinate cross-functional teams for placement.

You will interact with prospective residents, manage paperwork, and collaborate with clinical and marketing colleagues to ensure a smooth transition and accurate bed placement.

Qualifications

• Previous experience with admissions in a long-term care setting is required.
• Knowledge of long-term care practices and Medicare and Medicaid procedures is required.
• Strong communication, relationship-building, organization, and follow-through skills.
• The ability to handle sensitive conversations with professionalism and compassion.
• A team-centered approach and the ability to coordinate effectively across multiple departments.

Responsibilities

• Respond promptly and professionally to inquiries about Greencroft’s healthcare services.
• Conduct prospect interviews and tours with prospective residents and their families.
• Communicate admission requirements, placement information, and next steps clearly.
• Follow up with new residents and their families during their first week to help ensure a positive transition.
• Provide basic information about Medicare and Medicaid and assist families with the online Medicaid application process when needed.
• Oversee healthcare admissions from the initial inquiry through placement.
• Collaborate with medical, nursing, and marketing teams to determine the most appropriate resident placement.
• Maintain accurate information about bed availability and referrals.
• Work with insurance companies to verify benefits and obtain pre-certification.
• Ensure pre-admission screening requirements are completed, including PASRR Level II and LDC requirements.
• Assist staff with online PASRR assessments and maintain an accurate PASRR census.
• Develop and maintain relationships with hospital discharge planners and referral partners.
• Make outreach calls to share bed availability, services, and new programs.
• Coordinate with Greencroft Resident Service Coordinators to meet campus needs.
• Partner with Marketing to promote services and respond to referrals.
• Track admissions data and report referral-to-admission conversion ratios.
• Identify technology and process improvements to increase efficiency.

Skills

Communication

Relationship-building

Organization

Follow-through

Professionalism

Job description

Greencroft Communities in Goshen, Indiana is seeking an experienced Healthcare Admissions Coordinator to guide residents and families through the admission process and coordinate cross-functional teams for placement.

You will interact with prospective residents, manage paperwork, and collaborate with clinical and marketing colleagues to ensure a smooth transition and accurate bed placement.