Compassionate Admissions Admin – Behavioral Health

Beth Israel Lahey Health, Inc.; Lawrence (MA); On-site; USD 26,000 - 32,000; Full time

Job summary

Beth Israel Lahey Health is hiring an Administrative Assistant – Admissions for the Community Behavioral Health Center Program in Lawrence, MA. You will greet clients, determine level of care with clinical staff, and schedule evaluations to support timely admissions.

The role emphasizes accurate data entry, insurance verification, appointment coordination, and compliant documentation within the electronic health record. Flu vaccination is required.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year experience in a related field.
• Bi-lingual English/Spanish preferred.
• Knowledge of billing practices preferred.
• Ability to multitask and manage time efficiently with strong attention to detail.
• Proficiency in standard office software (Excel, Word) and familiarity with electronic health records.

Responsibilities

• Respond to calls and/or walk-ins for clients seeking services.
• Interviews client to obtain information necessary for program admission requirements.
• Maintain knowledge of insurance restrictions to ensure appropriate assignments.
• Collect information regarding service coverage and eligibility.
• Verify demographic information upon client arrival.
• Schedule, reschedule and cancel appointments as needed.
• Complete insurance eligibility and obtain initial authorization when applicable.
• Document client data in the electronic health record.

Skills

Customer service

Multitasking

Attention to detail

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Excel

Word

Electronic Health Records

Billing software

Job description

Beth Israel Lahey Health is hiring an Administrative Assistant – Admissions for the Community Behavioral Health Center Program in Lawrence, MA. You will greet clients, determine level of care with clinical staff, and schedule evaluations to support timely admissions.

The role emphasizes accurate data entry, insurance verification, appointment coordination, and compliant documentation within the electronic health record. Flu vaccination is required.