Compass Case Specialist

ARCHER Systems; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(K) matching contributions

Comprehensive health insurance

Dental and vision insurance

Parental leave

Short-term and long-term disability

Job summary

Compass, LLC is seeking a Case Specialist to join our lien resolution team in Austin. The role supports managers, attorneys, and analysts by processing large volumes of correspondence and auditing healthcare claim itemizations.

Strong organization and communication skills are essential for success. Responsibilities include tracking lien progression, handling legal and medical correspondence, and initiating new lien cases under attorney guidance.

Qualifications

• Analytical thinker with strong problem-solving abilities.
• Draft and edit correspondence precisely and timely.
• Well organized with strong attention to detail and time management.
• Experience with case management software and billing databases is a plus.
• Familiarity with healthcare claims processing or ICD codes is preferred.

Responsibilities

• Organize and track lien progression via case management database.
• Process incoming correspondence in accordance with established protocols.
• Audit medical claims itemizations and investigate discrepancies.
• Draft, organize, and send legal and medical claims correspondence.
• Initiate new lien cases with lienholders/collectors under team direction.
• Follow up via phone, email, and fax on pending requests.
• Utilize templates, checklists, and training docs for tasks.
• Complete special projects assigned by management or attorneys.

Skills

Analytical

Drafting & editing

Organizational skills

Attention to detail

Time management

Tools

Word

Excel

Outlook

Case management software

Billing databases

Job description

POSITION SUMMARY

Compass, LLC has an immediate opening for a Case Specialist to join our fast-paced lien resolution team. Candidates should have at least 6 months of experience as an administrative assistant, legal assistant, health care claims processing, or experience in a similar field or with related course work. The Case Specialist is integral to our Compass lien resolution operation. This individual will prepare, send, process, and receive large volumes of correspondence exchanged with various agencies and law firms daily. The Case Specialist also will provide support to a team of managers, attorneys, case analysts, and/or team leads, assisting with auditing of healthcare claims itemization, initiation of new subrogation cases, written and verbal communication with law firms and agencies, as well as other tasks assigned by management or attorneys. A successful Case Specialist will expediently process documents, adhere to company deadlines and protocols, ensure proper prioritization of work, effectively communicate updates and issues to team management or attorneys, and maintain a “team player” attitude.

POSITION LOCATION

Austin Office

JOB RESPONSIBILITIES

• Organize and track lien progression via case management database.
• Process incoming correspondence in accordance with established protocols.
• Auditing medical claims itemizations and investigating discrepancies.
• Drafting, organizing, and sending legal and medical claims correspondence.
• Initiating new lien cases with appropriate lienholders/collectors under the direction of team management and attorneys.
• Following up via phone, email, and fax on the status of pending requests.
• Utilizing all provided resources and tools, including templates, checklists, training documentation, and task prioritization protocols.
• Completion of special projects assigned by team management or attorneys.

KNOWLEDGE

• Intermediate knowledge of Microsoft Word, Excel, and Outlook.
• Experience with case management software and/or billing databases.
• Preferred knowledge of healthcare claims processing, billing, ICD codes.
• Experience with legal drafting a plus.

SKILLS

• Analytical skills
• Drafting and editing correspondence
• High degree of organization
• Detail oriented
• Excellent time-management skills

ABILITIES

• Demonstrated ability to effectively communicate orally and in writing.
• An ability to organize and coordinate work within schedule constraints and to handle emergent tasks in a timely manner.
• Ability to effectively accomplish a multitude of assigned tasks within a designated time frame.

BENEFITS

• 401(K) retirement plans with matching contributions.
• Comprehensive health insurance coverage.
• Dental and vision insurance plans.
• Parental leave to support work-life balance.
• Short-term and long-term disability coverage.