Companion Animal Supervisor: Lead Care & Customer Experience

Petco; State College (Centre County); On-site; USD 42,000 - 60,000; Full time

Job summary

Petco is seeking a Companion Animal Supervisor to oversee the health, care, and presentation of live animals while driving sales, customer experience, and operational excellence within the Companion Animal and Aquatics departments. You will lead through expertise, coaching partners to deliver expert animal care and knowledgeable service.

You will balance pet welfare with business goals, maintaining high presentation standards, coaching for strong customer interactions, and modeling Petco

Qualifications

• HS diploma or GED preferred.
• 1+ year of supervisory experience, preferably in a pet retail environment.
• Strong knowledge of companion animals, aquatics and animal care practices.
• Excellent communication, organizational and interpersonal skills.
• High focus on customer service and people development.

Responsibilities

• Oversee Companion Animal and Aquatics operations including animal care, maintenance and regulatory compliance.
• Coach and mentor partners to deliver confident, compassionate customer interactions.
• Drive sales, margin and shrink goals through disciplined execution and insights.
• Ensure compliance with safety, cleanliness and regulatory standards in all animal areas.

Skills

Customer service

People leadership

Animal care knowledge

Communication

Education

High school diploma or GED

Job description

Petco is seeking a Companion Animal Supervisor to oversee the health, care, and presentation of live animals while driving sales, customer experience, and operational excellence within the Companion Animal and Aquatics departments. You will lead through expertise, coaching partners to deliver expert animal care and knowledgeable service.

You will balance pet welfare with business goals, maintaining high presentation standards, coaching for strong customer interactions, and modeling Petco