Companion Animal Care Lead & Customer Experience Coach

Petco; Moline (IL); On-site; USD 26,000 - 40,000; Full time

Job summary

Petco is seeking a Companion Animal Supervisor to lead health, care, and presentation of our live animals while driving sales, customer experience, and operational excellence within the Companion Animal and Aquatics departments.

You will coach partners to deliver confident, compassionate service, maintain high presentation standards, and balance animal welfare with inventory, margins, and growth goals. This full-time role requires flexible hours.

Qualifications

• High school diploma or GED preferred.
• 1+ year supervisory experience.
• Strong knowledge of companion animals and aquatics.
• Excellent communication skills.
• Customer service and people development focus.

Responsibilities

• Oversee health, safety, and well-being of live animals.
• Lead Companion Animal and Aquatics sales and operations.
• Coach partners to deliver confident customer interactions.
• Maintain high standards of cleanliness and presentation.
• Balance animal welfare with inventory and margin goals.
• Support Omni-Channel sales channels (BOPUS, ship-from-store, curbside).

Skills

Supervisory experience

Pet retail knowledge

Customer service

Communication skills

Job description

Petco is seeking a Companion Animal Supervisor to lead health, care, and presentation of our live animals while driving sales, customer experience, and operational excellence within the Companion Animal and Aquatics departments.

You will coach partners to deliver confident, compassionate service, maintain high presentation standards, and balance animal welfare with inventory, margins, and growth goals. This full-time role requires flexible hours.