Companion Animal Supervisor: Lead Care & Customer Experience

Petco Animal Supplies, Inc.; Bethlehem (Northampton County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hands-on leadership experience

Career growth opportunities

Inclusive culture

Fun with meaningful work

Job summary

Petco Animal Supplies, Inc. is seeking a Companion Animal Supervisor to lead the health, care, and presentation of live animals while driving sales, customer experience, and operational excellence in the Companion Animal and Aquatics areas.

You will coach partners, maintain high animal welfare standards, ensure compliance, and balance inventory with sales goals, all while modeling Petco’s leadership expectations and delivering exceptional service to pet parents.

Qualifications

• 1+ year of supervisory experience, preferably in a pet retail environment.
• Strong knowledge of companion animals, aquatics, and animal care practices.
• Excellent communication, organizational, and interpersonal skills.
• High focus on customer service and people development.

Responsibilities

• Execute Companion Animal and Aquatics operations including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships.
• Ensure all animal maintenance tasks are completed according to the Maintenance Task List.
• Maintain operational, safety, and regulatory standards at all times.
• Achieve high standards of cleanliness, care, and visual presentation in all animal areas.
• Process transactions efficiently while delivering a great customer experience.
• Monitor sales, margin, and inventory reports to support department performance.
• Share product and animal care knowledge to help customers make informed decisions using Petco’s selling strategy.
• Train, coach, and develop partners in animal care, selling behaviors, and operational routines.

Skills

1+ year supervisory experience

Companion animal knowledge

Aquatics knowledge

Customer service

Education

High school Diploma or GED

Job description

Petco Animal Supplies, Inc. is seeking a Companion Animal Supervisor to lead the health, care, and presentation of live animals while driving sales, customer experience, and operational excellence in the Companion Animal and Aquatics areas.

You will coach partners, maintain high animal welfare standards, ensure compliance, and balance inventory with sales goals, all while modeling Petco’s leadership expectations and delivering exceptional service to pet parents.