Community & Workforce Front Desk Specialist II

Pima County; United States; On-site; USD 26,000 - 35,000; Full time

Job summary

Pima County in Tucson is seeking a Community & Workforce Technician II to greet customers, provide front-desk support, and assist with program records across multiple One-Stop locations. The position requires driving between sites and may involve work at locations not accessible by bus.

Minimum qualifications include a High School Diploma or GED and two years of clerical or customer service experience; substitution with related education is allowed.

Qualifications

• High School Diploma or GED plus two years of clerical, administrative or customer service experience.
• Experience substitutable by education or related coursework may be considered.
• Knowledge of Microsoft Office Suite and data entry skills preferred.

Responsibilities

• Provides information and assistance to the public, clients, and staff regarding programs, procedures, and eligibility.
• Answers multi-line calls and in-person inquiries; resolves routine issues and refers complex matters to staff.
• Reviews, verifies, and processes applications and documents for accuracy and compliance.
• Maintains program and client data in databases and generates reports as needed.
• Gathers and organizes filing systems for recordkeeping and retrieval.
• Prepares and proofreads correspondence and reports using various software.

Skills

Customer service

Clerical work

Data entry

Microsoft Office

Bilingual (EN/ES)

Education

High School Diploma or GED

Job description

Pima County in Tucson is seeking a Community & Workforce Technician II to greet customers, provide front-desk support, and assist with program records across multiple One-Stop locations. The position requires driving between sites and may involve work at locations not accessible by bus.

Minimum qualifications include a High School Diploma or GED and two years of clerical or customer service experience; substitution with related education is allowed.