Community Work Incentives Coordinator (CWIC)

Granite State Independent Living; Concord (NH); On-site; USD 52,000 - 68,000; Full time

Job summary

Granite State Independent Living (GSIL) seeks a CWIC-certified information, referral, and advocacy specialist to assist individuals with disabilities in navigating SSI/SSDI work incentives, NH Medicaid, and related state benefits. You will conduct intakes, perform benefits analyses, and coordinate with VR, ENs, and public agencies to support employment goals.

The role emphasizes outreach, ongoing financial counseling, and adherence to confidentiality and ethical standards while aligning with

Qualifications

• Must hold CWIC certification and suitability clearance.
• Bachelor's degree in social services, human services, or related field preferred.
• Attain 15 Continuing Certification Credits (CCCs) to maintain CWIC certification each year through VCU trainings and benefits analysis review trainings.

Responsibilities

• Provide information and referral services to beneficiaries about work incentives, NH Medicaid programs, subsidies, and state benefits.
• Conduct timely intakes to counsel beneficiaries on how earnings affect SSI/SSDI work incentives and medical coverage.
• Provide in-depth benefits analysis and develop a comprehensive Benefits Summary and Analysis and Work Incentives Plan.
• Refer job-seeking beneficiaries to NH Vocational Rehabilitation (VR), Employment Networks, NH Works/One-Stop Career Center/Unemployment Office, and related entities.
• Provide ongoing financial counseling follow-up, prioritizing employed individuals or those with a job offer.
• Refer general questions to I&R specialists for additional information and referrals.
• Maintain professional knowledge by reviewing literature and attending trainings by VCU, SSA, and other resources.
• Uphold GSIL policies, procedures, and safety practices.
• Share newsworthy information within the organization.

Skills

CWIC knowledge

Benefits counseling

Interpersonal skills

Ethics & confidentiality

Case management

Education

Bachelor's degree in social services, human services, or related field

CWIC certification

Job description

Provide information, referral, and advocacy services to individuals with disabilities who are looking for work and who are receiving disability benefits from Social Security or have questions about NH Medicaid programs, state benefits, and public health insurance. Provide work incentives counseling services to individuals with disabilities or receiving state benefits who are looking for work or who are working and trying to navigate the benefits/entitlements systems. Participate in economic development outreach activities for members of the general community, service providers, community organizations, and individuals with disabilities and family members.

Essential functions

• Provide information and referral services to members of the general community: service providers, community organizations, individuals with disabilities and families about available work incentives for Supplemental Security Income (SSI) and/or Social Security Disability Insurance (SSDI) beneficiaries, medical coverage options (including NH Medicaid programs), subsidized housing options, and state benefits.
• Conduct timely intakes to ascertain facts about beneficiary issues, provide accurate information, and counsel individuals' about how earnings from employment will affect their SSI and/or SSDI work incentives and state benefits programs (especially medical coverage).
• Provide in-depth benefits analysis services for NH Vocational Rehabilitation (VR) fee-for-service and referrals with the development of a comprehensive Benefits Summary and Analysis and Work Incentives Plan.
• Refer job searching beneficiaries to community partner organizations such as NH Vocational Rehabilitation (VR), Employment Networks (ENs), New Hampshire Works/One-Stop Career Center/Unemployment Office, etc.
• Provide on-going financial counseling follow-up services to all beneficiaries, with priority going to those who are employed or have a job offer pending.
• Refer general information, referral, and advocacy questions to I&R specialists if they need further information and referral.
• Maintain professional knowledge and skills by reviewing professional literature and attending trainings and workshops given by VCU, SSA, and other professional resources.
• Support and uphold GSIL policies and procedures, workplace regulations and safety practices.
• Share newsworthy information appropriately throughout the organization.

Competencies

• Deductive ability with analytical thinking and creative problem-solving skills.
• Demonstrate competent interviewing and partnering skills.
• Demonstrate ability to link individuals with disabilities to employment opportunities.
• Ability to interpret Federal, State, and local laws, regulations, and administrative code about public benefits.
• Knowledge of disability terminology used to describe awareness of cultural and political issues for various disability populations.
• Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) disability programs knowledge.
• Knowledge of SSA and other Federal, State, and local work incentive programs.
• Knowledge of all public benefits programs (including TANF and public medical coverage), basic operations and inter-relationships among the programs, specifically in terms of their impact upon employment.
• Translating technical information for lay individuals.
• Accessing information in a variety of ways (including the ability to be able to recognize when additional information is needed);
• Accessing specific Employment Network (EN) information.
• Interpersonal skills (e.g. recognize and help people manage anger and conflict, enjoy working with individuals).
• Counseling and evaluation-related skills (ability to listen, evaluate alternatives, advise on potential course of action).
• Knowledge of SSA field office structure and how to work with various SSA work incentive specialists e.g., Area Work Incentives Coordinator (AWIC), Plan to Achieve Self Support (PASS) Specialists, Work Incentive Liaisons (WILs); and
• Knowledge of ethics (e.g., confidentiality, conflict of interest);
• Ability to manage beneficiary case files and information electronically.

Physical/Mental demands

• While performing the duties of this position, the individual is regularly required to sit, use a computer, a telephone, and other office equipment.
• This position requires the ability to express or exchange ideas and to comprehend and present detailed and critical information including but not limited to financial information. Exceptional judgment and creativity are regularly required to evaluate results and make decisions.

Required education and experience

• Must hold CWIC certification and suitability clearance.

Preferred education and experience

• Bachelor's degree in social services, human services, or in a relevant field, education, and/or related experience preferred.
• Personal experience with a disability preferred.

Additional eligibility requirements

• Attain 15 Continuing Certification Credits (CCCs) to maintain CWIC certification each year through VCU trainings and benefits analysis review trainings.

About Us

Granite State Independent Living is a statewide non-profit and New Hampshire's only Center for Independent Living, we stay close to our roots with a focus on our 5 core services of education, information, advocacy, support, and transition services for people with disabilities and underserved youth. We can speak and think with authority on behalf of the people we serve and support because we are led by a board of directors and staff of which over 51% are people with disabilities.

We carry out our mission through our Home Care Services, Community-Based Disability Supports and Employment Services. With the help of our local New Hampshire communities, we assist people with the tools for living life independently, so they can change their lives for the better. While much has changed over the years, one thing remains the same; GSIL is committed to the principle of personal choice and direction.