Community Wellness Coach & Case Manager

S:US; New York (NY); On-site; USD 50,000 - 55,000; Full time

Job summary

S:US is seeking a Wellness Coach in New York City to help agency consumers access community services, manage cases, and develop service plans. The role emphasizes advocacy, crisis intervention, and collaboration with a broad network of supports.

You will accompany clients to appointments, support self-advocacy, and work within a team to promote community inclusion and quality of life. This in-person position aligns with S:US values and mission.

Qualifications

• Bachelor’s degree in Social Work or related human service degree.
• 2 years’ experience working with individuals with mental illness, substance use issues and/or homelessness or 2 years’ experience in human services.
• Experience in group work, tenant organization, case management, referral, and/or community outreach preferred.
• Experience or training in peer counseling or advocacy preferred.
• Proficiency in common computer programs (e-mail, Word, Excel, PowerPoint, Windows).

Responsibilities

• Provide case management to assigned caseload.
• Develop and monitor individual service plans with agency consumers.
• Assist consumers with problem solving and crisis intervention.
• Accompany consumers to medical, psychiatric, and public benefit appointments.
• Advocate for consumer and support self-advocacy.
• Identify daily living skill problems and arrange referrals or hands-on assistance.
• Maintain apartment standards with Facilities Management and funders.
• Provide supportive counseling and regular home visits.
• Maintain relationships with therapeutic support services for quality care.
• Document all services per agency standards.
• Assist moves, including lifting, packing, and cleaning.
• Engage in off-site recreation and community integration activities.
• Liaise with community-based services and groups.
• Participate in supervision and team meetings.

Skills

Bilingual English/Spanish

Case management

Community outreach

Crisis intervention

Education

Bachelor’s degree in Social Work or related human service degree

Tools

Microsoft Word

Excel

PowerPoint

Windows OS

Job description

S:US is seeking a Wellness Coach in New York City to help agency consumers access community services, manage cases, and develop service plans. The role emphasizes advocacy, crisis intervention, and collaboration with a broad network of supports.

You will accompany clients to appointments, support self-advocacy, and work within a team to promote community inclusion and quality of life. This in-person position aligns with S:US values and mission.