Community Support Worker

Hillcrest Children & Family Center; Washington (District of Columbia); On-site; USD 42,000 - 62,000; Full time

Job summary

Hillcrest Children & Family Center seeks a Community Support Worker to assist individuals and families with mental health needs. You will work with children, adolescents, and adults to provide individualized treatment and support transitions to independence through community resources and referrals.

Responsibilities include needs assessments, case planning, and managing a caseload of 25–40. Maintain EMR records, coordinate with health professionals, and provide information, outreach, and

Qualifications

• Bachelor’s degree in a related field or equivalent with 1–2 years of related experience.
• Experience providing a range of therapeutic techniques and skill-building interventions.
• Excellent written and oral communication skills.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.
• Willingness to work flexibly within changing priorities.
• Ability to work independently and in teams.
• Strong interpersonal skills and good judgment.
• Bilingual skills are a plus.
• Experience charting and documentation in an EMR.
• Ability to collaborate with multiple health professionals in a busy environment.
• Demonstrated capacity to react to emergencies.
• Must meet productivity standards.

Responsibilities

• Provide post-placement services and case management for unaccompanied children.
• Complete needs assessments and develop case plans, considering culture and language.
• Manage a caseload of 25-40 cases.
• Maintain high standards of record-keeping per policies.
• Provide information, education, referrals, outreach, advocacy, and support.
• Assess placement safety and appropriateness using welfare principles.
• Build a network of local pro bono legal resources and service providers.
• Coordinate and maintain communication with stakeholders.
• Participate in regular training and meetings.
• Perform other duties as assigned.

Skills

Therapeutic techniques

Skill-building

Communication skills

Organizational skills

Problem-solving

Analytical skills

Prioritization

Flexibility

Team collaboration

Interpersonal skills

Good judgment

Creative thinking

Bilingual

Emergency response

Interprofessional collaboration

Productivity standards

EMR documentation

Effective communication

Education

Bachelor’s Degree

Tools

Electronic Medical Records

Job description

Position Summary

The Community Support Worker works with individuals to promote optimum mental health and address behavioral health issues of service population. This position works directly with children, adolescents, adults or family groups to provide individualized treatment in dealing with issues associated with mental and emotional health. The Community Support Worker is responsible for the facilitation of the client’s transition to independence; endorsement and application of community resources and the provision of information and referral services including mental health resources.

Position Summary

The Community Support Worker works with individuals to promote optimum mental health and address behavioral health issues of service population. This position works directly with children, adolescents, adults or family groups to provide individualized treatment in dealing with issues associated with mental and emotional health. The Community Support Worker is responsible for the facilitation of the client’s transition to independence; endorsement and application of community resources and the provision of information and referral services including mental health resources.

Duties And Responsibilities

• Provide culturally and linguistically appropriate post-placement services and comprehensive case management for unaccompanied children (UC).
• Complete individualized needs assessments and develop case plans, considering culture, language, and special circumstances.
• Manage a caseload of 25-40 cases.
• Maintain high standards of record-keeping per USCRI and ORR policies.
• Provide information, education, referrals, outreach, advocacy, and support to ensure each child receives necessary services.
• Continuously assess placement safety and appropriateness using child welfare principles and social work best practices through phone/video calls, interviews, and home visits.
• Build a network of local pro bono legal resources and service providers for UC and sponsors, and track individual progress.
• Coordinate and maintain communication with key stakeholders.
• Participate in regular training and communication sessions with the supervisor and headquarters staff.
• Perform other duties as assigned by the supervisor.

Qualifications

• Bachelor’s Degree (BA/BS) in a related field preferred, or an equivalent combination of education and one to two years of related experience.
• Practical knowledge and skill in providing a range of therapeutic techniques and skill-building interventions.
• Commitment to excellence and high standards.
• Excellent written and oral communication skills.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.
• Versatility, flexibility, and willingness to work within constantly changing priorities with enthusiasm.
• Ability to work independently and as a member of various teams and committees.
• Strong interpersonal skills and good judgment with the ability to make timely and sound decisions.
• Creative, flexible, and innovative team player.
• Bilingual skills are a plus.
• Demonstrated competence in reacting to and handling emergencies.
• Ability to work collaboratively with multiple health professionals in a busy, complex environment using tact, diplomacy, and discipline.
• Must meet established productivity standards.
• Strong charting/documentation skills utilizing an electronic medical record.
• Ability to effectively communicate with people at all levels and from various backgrounds.

Thank you for your interest in Hillcrest Children and Family Center. Due to the high volume of applications, only those applicants selected for an interview will be contacted. No phone calls, please.