Community Support Worker

Albuquerque Health Care for the Homeless; Albuquerque (NM); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Low cost medical, vision, and dental insurance

Life insurance and Accidental Death and Dismemberment coverage

Paid Time Off - 24 days in first year

401k with employer match

Job summary

A local health care organization is seeking a compassionate individual to provide client-centered care to people experiencing homelessness in Albuquerque. This role involves assessing individual needs, creating service plans, and offering direct services primarily through home visits. Candidates should possess a relevant degree and demonstrate experience with targeting populations. A strong emphasis is placed on a trauma-informed approach and the ability to engage with diverse clients. Benefits include low-cost insurance, paid time off, and a supportive work environment.

Qualifications

• Must have NM driver's license or ability to obtain one within 30 days.
• Experience with the target population is essential.

Responsibilities

• Assess individual needs of clients.
• Create individualized service plans.
• Provide direct service with 60% in home/community visits.

Skills

Critical thinking skills

Client-centered mindset

Ability to work with diverse populations

Education

Bachelor's degree in a human service field

Associate's degree with two years of experience

High school diploma/GED with three years of experience

Job description

Overview

Since 1985, Albuquerque Health Care for the Homeless has dedicated its mission exclusively to providing services to people experiencing homelessness. AHCH provides a distinctive continuum of integrated care through outreach and site-based services to address the health-related causes and consequences of homelessness. Our vision is to live in a world that is just and without homelessness. We believe that homelessness is an issue that can be solved through access to quality health care, adequate and affordable housing, and a living wage.

Our ideal candidate is someone with strong critical thinking skills, a client‑centered mindset, and the ability to work well with diverse populations. The candidate must be comfortable with traveling to clients in various parts of the city and transporting clients in our company vehicles.

AHCH practices a harm reduction approach in all services and we seek candidates that embrace and uphold this philosophy and provide services within a trauma informed framework. We are a housing first, treat first organization that strives to remove as many barriers to health care and housing as possible.

CSW caseloads can vary from 20-30 depending on client acuity and it is expected that the CSW will have a minimum of 60 encounters per month. Additionally, documentation of encounters must be completed within 72 hours of the visit date.

Duties and Responsibilities

• Assess individual needs of clients
• Create individualized service plans with direct input from client in accordance with CCSS requirements
• Work in an integrated manner with other AHCH programs to optimize client care
• Refer client to appropriate programs and agencies for coordination of wrap‑around services in the community
• Participate in client chart audits for peer review
• Provide direct service to clients with 60% of contacts conducted in home visits/community visits
• Perform duties in a trauma informed and client centered manner
• Ensure accurate and appropriate documentation of all client contacts in Electronic Health Record (EHR) within timeframe required by AHCH procedure and billing standards
• Attend program‑specific meetings and trainings including clinical supervision with Behavioral Health Clinical Director
• Attend organizational meetings and trainings

Minimum Qualifications

Choice of qualifications:

• Ability to work in a client centered, trauma informed, and harm reduction manner to assist clients in meeting the goals that they develop
• NM driver's license (or the ability to obtain an NM driver's license within 30 days of start date) and clean driving record
• A bachelor’s degree in a human service field from an accredited university and one year relevant experience with the target population

OR

• An associate’s degree and a minimum of two years of experience working with the target population

OR

• A high school graduation or general educational development (GED) test and a minimum of three years of experience working with the target population

Preferred Qualifications

• CCSS certification
• Experience in trauma‑informed care and harm reduction models
• Bilingual or Spanish speaking

All Benefits Start The Month After You Begin Work

• Low cost medical, vision, and dental insurance with health club membership
• Life insurance and Accidental Death and Dismemberment fully paid for by organization
• Long Term Disability fully paid for by organization
• Paid Time Off - 24 days in first year of employment
• Catastrophic Sick Time accrual
• 7 Paid holidays
• Health Care and Dependent Care Flexible Spending Accounts
• 401k with employer match
• Student loan forgiveness eligible

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. This organization participates in E-Verify.