Client Advocate

Albuquerque Health Care for the Homeless; Albuquerque (NM); On-site; Full time

Benefits offered by this job

Low cost medical, vision, and dental insurance

Life insurance fully paid by organization

Long Term Disability paid by organization

Paid Time Off - 24 days in first year

401k with employer match

Job summary

A community health organization in Albuquerque is seeking a Client Advocate to support a Resource Center for individuals experiencing homelessness. This role involves maintaining a welcoming environment, providing administrative support, and assisting clients in accessing social services and benefits. Preferred qualifications include experience in social services and bilingual proficiency in Spanish/English. Applicants will enjoy comprehensive benefits including healthcare, PTO, and a 401k plan.

Qualifications

• Relevant work or volunteer experience in social services is preferred.
• Experience working with underserved populations is beneficial.

Responsibilities

• Maintain space, equipment, supplies, and resources in the Resource Center.
• Provide administrative and clerical support for the Resource Center.
• Identify social needs and make referrals to appropriate resources.
• Assist clients in applications for housing and benefits.

Skills

Customer service skills

Referral identification

Bilingual Spanish/English

Knowledge of social service resources

Education

High school diploma or equivalent

Associate Degree in Human Services or related field

Job description

Since 1985, Albuquerque Health Care for the Homeless has dedicated its mission exclusively to providing services to people experiencing homelessness. AHCH provides a distinctive continuum of integrated care through outreach and site-based services to address the health-related causes and consequences of homelessness. Our vision is to live in a world that is just and without homelessness. We believe that homelessness is an issue that can be solved through access to quality health care, adequate and affordable housing, and a living wage.

We are looking for a Client Advocate to join our team in operating and maintaining our Resource Center, under the supervision of the Resource Center Coordinator. Our Client Advocates maintain a warm and welcoming environment while working to meet immediate needs that help restore the dignity of our clients. In this position, you will have the opportunity to make a difference by working directly with clients to identify appropriate resources, social service referrals, and assistance programs, both within the organization and externally in the community. In addition to working in the Resource Center, Client Advocates also provide support to other programs onsite and in outreach settings as needed. If this sounds fun and exciting, we welcome you to apply!

Duties And Responsibilities

• Performs daily tasks to maintain space, equipment, supplies, and resources in the Resource Center.
• Maintains a warm and welcoming environment for clients and representatives from other community resources.
• Provides administrative and clerical support for Resource Center, including answering phones, maintaining files, organizing and stocking supplies, monitoring client usage of phones, computers, and showers.
• Identifies social needs, make referrals and provide assistance to assist in access to appropriate social services, resources, benefits, and support networks.
• Assists clients in applications for housing, motel vouchers, public benefits (Medicaid and SNAP) and State ID/Birth Certificates.
• Completes required documentation and data entry tasks.
• Participates in agency outreaches as needed.
• Complies with organization policies and procedures.

Minimum Qualifications

• High school diploma or equivalent
• Relevant work or volunteer experience in social services or direct customer service

Preferred Qualifications

• Associate Degree in Human Services or related field
• Experience working with underserved populations, experience working with persons experiencing behavioral health issues or lived experience of behavioral health recovery.
• Knowledge of Social Service resources in Albuquerque.
• Bi-lingual Spanish/English

All Benefits Start The Month After You Begin Work

• Low cost medical, vision, and dental insurance with health club membership
• Life insurance and Accidental Death and Dismemberment fully paid for by organization
• Long Term Disability fully paid for by organization
• Paid Time Off - 24 days in first year of employment
• Catastrophic Sick Time accrual
• 7 Paid holidays
• Health Care and Dependent Care Flexible Spending Accounts
• 401k with employer match
• Student loan forgiveness eligible

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

This organization participates in E-Verify.