PATH Case Manager- 10988

Coloradocoalition; Denver (CO); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

403(b) retirement plan matching

Paid time off

Job summary

Colorado Coalition for the Homeless in Denver seeks a compassionate Housing Specialist to support clients experiencing homelessness. You will conduct face-to-face visits, identify goals, and connect individuals with housing, benefits, ID, and other essential services.

Working on the PATH team, you will collaborate with behavioral health clinicians to provide trauma-informed, client-centered support, maintain documentation in HMIS/EHR, and advocate for durable outcomes.

Qualifications

• High School Diploma or GED required; Bachelor's preferred.
• 1-2 years experience with homelessness or mental health challenges preferred.
• Strong housing-first understanding and trauma-informed care.
• Excellent interpersonal and communication skills.
• Ability to manage a diverse caseload and work independently or as part of a team.
• Proficiency with Microsoft Office.

Responsibilities

• Provide face-to-face services to individuals experiencing homelessness, including meetings outside of the office as needed.
• Help clients identify goals and access housing, benefits, IDs, and other needs.
• Coordinate with homeless service providers to ensure continuity of services.
• Deliver services through a trauma-informed, culturally humble lens.
• Advocate for clients and for systemic improvements benefiting them.
• Document assessments and service plans in HMIS/EHR in a timely manner.
• Coordinate ongoing clinical and case management services.

Skills

Interpersonal communication

Client advocacy

Trauma-informed care

Bilingual (preferred)

Microsoft Office

Housing resources knowledge

Education

High School Diploma or GED

Bachelor’s degree in psychology/social work preferred

Tools

Microsoft Office Suite

HMIS/EHR systems

Job description

Overview

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at‑risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well‑being, and stability of those it serves.

Our Philosophy of Service: We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by:

• Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.
• Building strong, caring and trauma‑informed communities through the integration of housing, health care and supportive services.
• Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.
• Achieving excellence through continuous quality assurance, innovation and professional development.
• Using resources judiciously and effectively.

This position works as a member of the PATH team to assist clients experiencing or at risk for experiencing homelessness in working toward client‑identified goals such as housing, public benefits, legal assistance, medical/mental health/substance treatment referrals, identification, and other needs related to transitioning from homelessness. The role collaborates with behavioral health clinicians on the PATH team to offer an integrated supportive approach and develops working relationships within and outside the organization to improve client access to needed services.

Valid driver’s license required. This requirement may be waived, if necessary, based on overall candidate experience.

The position is approximately 8 hours per day, 5 days a week (Monday through Friday), in person at office and field locations, based at 2100 Stout St, Denver, CO 80205.

Responsibilities

• Provide face‑to‑face services to individuals experiencing homelessness, including meetings outside of the office as needed.
• Assist clients in recognizing and defining their own goals, inform them of available services and help them access goods, services, financial benefits, ID, housing and other needs.
• Collaborate with homeless service providers in the community and CCH programs to coordinate, communicate and maintain continuity of services.
• Offer supportive services from a trauma‑informed, culturally humble lens.
• Advocate for clients’ needs and for systemic change when needed for the overall benefit of people experiencing homelessness.
• Build relationships with clients with the goal of securing housing, benefits and other resources needed to end clients’ homelessness.
• May transport homeless individuals using a CCH vehicle or an approved personal vehicle.
• Accept referrals from CCH staff and other agencies and provide high‑quality service in collaboration with all agencies.
• Conduct integrated intake process and set ongoing appointments with clients as required.
• Complete necessary documentation and electronic data entry in HMIS and EHR in a timely manner, complying with HIPAA regulations.
• Assess client needs, develop short‑ and long‑term service and treatment plans.
• Coordinate ongoing clinical and case management services to individuals.

Qualifications

• Education: High School Diploma or GED required. Bachelor’s degree in psychology, social work, human services, criminal justice preferred.
• A combination of education and experience may substitute on a case‑by‑case basis.
• Experience: 1‑2 years working with a diverse population experiencing mental health challenges, especially those diagnosed with serious and persistent mental illness (SPMI). Experience with homelessness, mental health challenges or substance use disorders preferred.
• Strong understanding of housing‑first principles, trauma‑informed care and harm reduction strategies.
• Excellent interpersonal and communication skills, with the ability to build trusting relationships.
• Ability to manage a diverse caseload, prioritize tasks, work independently and as a team member.
• Proficiency in Microsoft Office Suite.
• Knowledge of local housing resources, benefits programs and social service agencies preferred.
• Bilingual or multilingual skills preferred.
• Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

The effective date for benefits will be the first of the month following your date of hire.

• Choice of HMO or PPO health insurance coverage options; full‑time employees contribute only 1% of earnings for their own HMO coverage and no more than 4% for eligible dependents. Domestic partner coverage available.
• Choice of dental insurance or discount plan.
• Vision insurance.
• Flexible spending accounts for health care, dependent care and parking expenses.
• Free basic life and AD&D insurance coverage.
• Employee Assistance Program—a problem‑solving resource available to you and your household members.
• Dollar‑for‑dollar retirement plan matching contributions up to 5% of earnings with 3‑year vesting.
• Extensive paid time‑off, including 9 holidays, 12 days of sick leave and three weeks of vacation for new full‑time employees in their first year.

We offer a full suite of benefits for our eligible employees and their dependents, including health, dental, vision, flexible spending accounts, supplemental life insurance, basic life and AD&D insurance coverage, an Employee Assistance Program, and a 403(b) retirement savings matching plan.

The Colorado Coalition for the Homeless is committed to delivering services, making employment‑related decisions, selecting volunteers and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.