Community Support Worker (CCSS) - Behavioral Health Case Management

State of the Heart Recovery Inc; Albuquerque (NM); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health Care Plan

Paid Time Off

Wellness Resources

Job summary

A community support organization in Albuquerque seeks a Community Support Worker to provide intensive case management for individuals with co-occurring disorders. This full-time role involves delivering psychosocial support, facilitating housing stability, and collaborating with treatment teams to promote recovery. Ideal candidates will have a relevant degree and experience in case management, along with strong communication and judgment skills. Competitive benefits provided, including healthcare and paid time off.

Qualifications

• Bachelor's degree with one year of relevant case management experience or equivalent education and experience.
• Valid New Mexico CCSS Certification and Medicaid Number required.
• Experience with relapse prevention and de-escalation preferred.

Responsibilities

• Provide individualized case management and psychosocial support in community settings.
• Conduct ongoing psychosocial assessments and develop recovery-oriented service plans.
• Support vocational goals through resume building and job readiness.

Skills

Communication skills

Judgment

Crisis intervention

Motivational interviewing

Trauma-informed care

Education

Bachelor's degree in a human services field

Associate degree in a human services field

High school diploma or GED

Tools

Microsoft Office

Job description

Community Support Worker (CCSS) - Behavioral Health Case Management

6 days ago Be among the first 25 applicants

Support Recovery, Stability, and Reintegration in the Community

At State of the Heart Recovery, our Community Support Services (CCSS) team plays a central role in helping individuals with co-occurring mental health and substance use disorders rebuild their lives. Many clients are experiencing homelessness, reintegration after incarceration, or significant barriers to stability. The Community Support Worker provides intensive field-based case management, direct support, and individualized service planning that helps clients move toward independence, accountability, and improved quality of life. This position requires strong communication skills, sound judgment, and the ability to function safely and professionally in community settings. The Community Support Worker collaborates with counselors, care coordinators, treatment providers, and partner agencies to ensure clients receive coordinated, trauma-informed, and culturally responsive support.

What You Will Do

• Provide individualized case management and psychosocial support in community settings, including homes, shelters, and partner agencies.
• Conduct ongoing psychosocial assessments and develop recovery-oriented service plans with measurable goals.
• Assist clients with housing applications, landlord communication, and stabilization activities.
• Support vocational goals through resume building, interview preparation, and job readiness skill development.
• Provide crisis intervention and relapse prevention support in collaboration with clinical staff.
• Facilitate groups focused on recovery, life skills, and vocational development.
• Navigate community resources related to housing, employment, health care, benefits, and reintegration services.
• Collaborate with treatment teams to develop aftercare and discharge plans.
• Maintain timely, accurate documentation that complies with state, federal, and organizational standards.
• Participate in required meetings, supervision, and certification-related training.
• Demonstrate professionalism, trauma‑informed communication, and ethical conduct in all field and office interactions.
• Perform other related duties to support client care and program operations.

Why Join Us

At State of the Heart Recovery, your work directly impacts client stability, safety, and long‑term recovery. You will support individuals as they secure housing, rebuild community connections, and develop the tools needed to sustain meaningful change. Our environment is collaborative, purpose‑driven, and grounded in compassion and accountability.

Requirements

What You Will Bring

• Bachelor's degree in a human services field and one year of case management experience with the target population; or
• Associate degree in a human services field and two years of case management experience with the target population; or
• High school diploma or GED and three years of case management experience with the target population.
• Valid New Mexico CCSS Certification.
• Active New Mexico Medicaid Number and NPI number or ability to obtain both within 90 days.
• Valid driver's license, reliable transportation, and current auto insurance required for transporting clients.
• Current First Aid and CPR certifications within 90 days of employment.
• Familiarity with Medications for Addiction Treatment (MAT) preferred.
• Experience with motivational interviewing, relapse prevention, and de‑scalation preferred.
• Proficiency in Microsoft Office and electronic case management documentation.
• Ability to work independently in community settings and exercise effective judgment in dynamic situations.
• Demonstrated ability to provide trauma‑informed, culturally responsive, and ethical care.

Benefits

We believe in supporting the whole person at work and beyond. Our comprehensive benefits include:

• Health Care Plan (Medical, Dental, and Vision)
• Paid Time Off (Vacation and Select Public Holidays)
• Family and Medical Leave in accordance with state and federal law
• Wellness Resources for mental and physical health

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Customer Service

Industries

IT Services and IT Consulting