Community Support Team (CST) Team Lead (Roxboro, NC )

Kaizen Lab Inc.; Roxboro (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Pathways to Life, Inc. in Roxboro, NC seeks a CST Team Lead to guide a multidisciplinary team of QPs & APs. You will provide clinical oversight, coaching, and real-time support while balancing direct care with operations.

Responsibilities include conducting assessments, authorizations, treatment planning, leading meetings, ensuring timely documentation, and maintaining compliance with NC policies. This role blends leadership with hands-on care in a community-based setting.

Qualifications

• Master’s-level degree in human services or related field.
• Licensed in NC (LCSW/LCMHC/LMFT or similar) preferred.
• Experience in mental health or CST services.
• Strong leadership and staff development skills.
• Excellent documentation and time management.

Responsibilities

• Lead and supervise a multidisciplinary CST team.
• Provide clinical oversight, coaching, and real-time support.
• Conduct assessments, authorizations, and treatment planning.
• Run treatment team meetings and ensure person-centered care.
• Respond to crises and guide the team through critical situations.
• Review documentation within 48 hours to stay audit-ready.
• Monitor service delivery, census, and ensure policy compliance.
• Partner with community stakeholders (DSS, schools, DJJDP).
• Drive quality, compliance, and CARF-ready documentation.

Skills

Leadership

Clinical supervision

Documentation

Education

Master's degree in Human Services or related field

Job description

Now Hiring: CST Team Lead

(Roxboro, NC)

Lead with Purpose. Serve with Heart. Make an Impact Every Day.

Are you a licensed clinical leader who thrives in fast-paced, community-based behavioral health? Do you love mentoring teams, driving outcomes, and being the go-to person when it matters most? If so, Pathways to Life, Inc. is ready for you.

What You'll Do

As our Community Support Team (CST) Team Lead, you'll be the heartbeat of your team; balancing clinical leadership, direct care, and operational excellence.

You will:

• Lead and supervise a multidisciplinary CST team (QPs & APs)
• Provide clinical oversight, coaching, and real-time support
• Conduct assessments, authorizations, and treatment planning
• Run treatment team meetings and ensure person-centered care
• Respond to crises and guide your team through critical situations
• Review and approve documentation within 48 hours to stay audit-ready
• Monitor service delivery, units, and census to keep care flowing
• Ensure compliance with NC Clinical Coverage Policy 8A
• Partner with community stakeholders, including DSS, schools, and DJJDP
• Drive quality, compliance, and CARF-ready documentation practices

What You Bring to the Table

We're looking for a strong clinical leader who can balance compassion with accountability.

• Master's degree in Human Services or a related field
• Full or associate licensure in North Carolina (LCSW, LCMHC, LMFT, or similar)
• Minimum of 1 year of experience in mental health, CST, or similar services
• Leadership mindset with the ability to supervise and develop staff
• Strong documentation, time management, and clinical decision-making skills
• Ability to thrive in both office and field environments

Why You'll Love This Role

This is not just a job; it's leadership with purpose.

• You're shaping clinical outcomes
• You're mentoring the next generation of clinicians
• You're making a real impact in the Roxboro community
• You're part of a mission-driven organization that's growing fast

Schedule & Flexibility

• Monday through Friday, typically 8:00 a.m. to 5:00 p.m.
• Some evenings, weekends, and on-call coverage required
• Mix of office, field, and community-based work

The Pathways Difference

At Pathways to Life, we don't just provide services — we change lives. We value:

• Integrity
• Accountability
• Clinical excellence
• Teamwork
• Community impact

Ready to Lead?

If you're ready to step into a role where your leadership truly matters, we want to hear from you.