Community Support Specialist: Case Management & Impact

ReDiscover; Kansas City (KS); On-site; USD 42,000 - 54,000; Full time

Job summary

ReDiscover is seeking a Community Support Specialist for its CPRC program in the Kansas City area. You will manage a diverse client caseload, support symptom management, employment, and independent living outcomes, and help clients access community resources.

The role requires a 4-year degree or equivalent experience, a valid driver’s license, and strong communication and computer skills. You will work with a multidisciplinary team to coordinate care and remove barriers to services.

Qualifications

• Bachelor's degree or 4 years of equivalent experience.
• Valid driver’s license and reliable vehicle for client transport.
• 2+ years clinical experience in a direct service provision to children and adolescents in a mental health setting preferred.
• Knowledge of the Kansas City metro area resources and health/social service systems.
• Excellent customer service with a recovery focus.
• Strong written, oral and interpersonal communication skills.
• Basic computer skills: typing, Word, and Excel.

Responsibilities

• Maintain and interact with a caseload of clients in-person or over the phone.
• Facilitate each client’s achievement of long-range outcomes of symptom management, employment and independent living.
• Engage difficult-to-serve clients by investigating resources to gain access and make connections.
• Help remove barriers for clients by connecting to community or social service programs and referrals.
• Assist clients with transportation barriers as identified in their treatment plan, including driving in a personal vehicle.
• Collect and maintain information about clients and document interactions in ReDiscover’s EMR.
• Collaborate with an internal multi-disciplinary team to coordinate client care.

Skills

Customer service

Interpersonal communication

Microsoft Word

Excel

Typing

Education

Bachelor's Degree

Tools

Microsoft Word

Excel

Job description

ReDiscover is seeking a Community Support Specialist for its CPRC program in the Kansas City area. You will manage a diverse client caseload, support symptom management, employment, and independent living outcomes, and help clients access community resources.

The role requires a 4-year degree or equivalent experience, a valid driver’s license, and strong communication and computer skills. You will work with a multidisciplinary team to coordinate care and remove barriers to services.