Community Support Specialist

Ozark Center; Street (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

Freeman Health System in Missouri runs Ozark Center, the region’s largest provider of behavioral health services. The role delivers community support to individuals with behavioral health needs, using trauma-informed and person-centered approaches to promote independence and autonomy.

The position emphasizes collaborative treatment planning, timely documentation, and meeting billing/productivity expectations within program guidelines, with opportunities to support recovery goals and community

Qualifications

• Bachelor’s degree in a human services field or equivalent experience.
• Work experiences may substitute for a bachelor’s degree in social services.
• Multiple pathways satisfy educational requirements for the role.

Responsibilities

• Collaborates with clients to develop individualized person-centered plans and reviews.
• Completes plans and reviews within established timelines and program requirements.
• Monitors and assesses clients' participation and progress in treatment.
• Delivers medically necessary, ethical treatment interventions aligned with plans.
• Documents safety planning and hospitalization interventions per guidelines.

Skills

Trauma-informed care

Person-centered planning

Documentation

Education

Bachelor’s degree in a human services field

Four-year degree with two years of qualifying experience

Associate of Applied Science in Behavioral Health Support

Four years of qualifying experience

Job description

Job Description Summary

Delivers community support services to individuals impacted by a range of behavioral health issues, including substance use, trauma, and mental illness. Utilizes trauma-informed and person-centered approaches to promote maximum levels of independence and autonomy for persons served. Demonstrates effective time management and multitasking skills to independently manage assigned caseload. Arranges work schedule to see clients regularly according to their individual needs. Manages multiple, simultaneous deadlines to ensure that services are provided within established expectations.

Education

• An individual with a bachelor’s degree in a human services field which includes social work, psychology, nursing, education, criminal justice, recreational therapy, human development and family studies, counseling, child development, gerontology, sociology, human services, behavioral science, and rehabilitation counseling;
• or An individual with any four- (4-) year combination of higher education and qualifying experience;
• or An individual with any four- (4-) year degree and two (2) years of qualifying experience;
• or An individual with an Associate of Applied Science in Behavioral Health Support degree from an approved institution;
• or An individual with four (4) years of qualifying experience.

Work Experiences

Four years of qualifying experience may be substituted for a Bachelor’s degree in a social services-related field from an accredited college or university.

Responsibilities

• Collaborates with clients to develop individualized person-centered plans and reviews/updates to guide ongoing treatment services.
• Completes said plans and reviews/updates within established timelines and according to program requirements.
• Effectively monitors and assesses clients’ participation and progress in treatment according to and in adherence with individualized person-centered plans.
• Provides treatment interventions which are medically necessary, ethical, and in adherence with clients’ individualized person-centered plans.
• Communicates all relevant clinical information with supervisor and other key clinical staff regarding clients’ critical care needs in a timely manner.
• Documents client safety planning and hospitalization interventions per established guidelines.
• Ensures that all required documentation is completed within established timelines and according to quality standards set by state and federal regulations, CARF certification requirements, and program expectations.
• Meets or exceeds billing and productivity expectations as established by the Program Director.
• Supports coworkers and teammates in providing trauma-informed, person-centered services to clients.
• Collaborates effectively with treatment team members to support clients in achieving their chosen recovery goals.
• Completes and submits all required/requested training and HR compliance documents timely.
• Ensures clients have applied, receive, and maintain medical insurance benefits as well receive available community resources based on client’s income eligibility.
• Performs all other duties as assigned.

Physical Requirements

Requires prolonged sitting, frequent standing, bending, squatting, kneeling, and reaching above shoulder level frequently, climbing and twisting occasionally Requires a typical range of hearing and manual dexterity sufficient to operate a computer keyboard, telephone, photocopier, calculator, and other office equipment as needed Requires repetitive use of hands for simple grasping and fine manipulation Requires standing, sitting, or walking for up to 8 hours or longer per workday Requires regular use of a computer. Requires being able to get in/out of vehicle frequently due to community work. TB test upon hire.

Freeman Health System

Locally owned and nationally recognized, Freeman Health System is a not-for-profit health system serving communities across Missouri, Arkansas, Oklahoma, and Kansas through a network of hospitals, physician clinics, outpatient locations, and specialty services. The system includes Freeman Hospital West, Freeman Hospital East, Freeman Neosho Hospital, and the Freeman Health System facilities in Bentonville, Springdale, Willow Creek, and Siloam Springs. Freeman Health System also operates Ozark Center – the region’s largest provider of behavioral health services, and offers comprehensive cancer, cardiology, neurology and neurosurgery, orthopedics, and women’s and children’s services. The system is supported by more than 7,000 employees and is the only Children’s Miracle Network Hospital in a 70-mile radius. For more information, visit Freeman Health System.