Support Coach

Ozark Center; Missouri; On-site; USD 29,000 - 39,000; Full time

Job summary

Ozark Center, a Freeman Health System behavioral health provider in Missouri, seeks a Support Coach to deliver a full range of support services to individuals with behavioral health needs, trauma-informed care, and pathways to independence.

You will teach daily living skills, assist with medications, document observations, and coordinate with the Adult Residential Administrator to ensure safe, compassionate care and meaningful activity for clients.

Qualifications

• High school diploma or equivalent required.
• Experience in caregiving or healthcare settings preferred.

Responsibilities

• Ensure clients are where they should be during shifts and encourage participation in activities; record observations in progress notes.
• Prepare and serve meals per menu plans within timelines.
• Accurately prepare, distribute, and document medications per MAR and physician orders.
• Assist clients with daily tasks per the IRTS program and treatment plan.
• Model coping strategies and foster healthy relationships for clients.
• Organize social skills activities with staff and peers to reduce isolation.
• Complete routine cleaning and other duties per supervisor instructions.
• Finish required paperwork before shift end and flag issues to supervisor.
• Ensure all documents meet program, CARF, and regulatory standards within deadlines.
• Notify Adult Residential Administrator immediately for injuries, ER visits, suspected neglect, or other urgent situations.
• Perform other duties as assigned.

Education

High school diploma or equivalent

Job description

The Support Coach is a direct care level person responsible for delivery of a full range of support services to individuals impacted by a variety of behavioral health (addiction/substance use and mental health) issues, recognizing that the individuals we serve often have experienced trauma that affects their development and adjustment. The Support Coach is primarily responsible for facilitating the maximum level of independent functioning of the clients served by teaching and role modeling skills to help facilitate independence. The Support Coach will demonstrate a warm and welcoming, empathic, hopeful attitude, conveying a philosophy of dual recovery. The Support Coach will be trained in trauma-informed care and will provide services in an environment that is sensitive and responsive and that will promote improved wellbeing because of services received. The Support Coach reports to the Adult Residential Administrator.

Education: High school diploma or equivalent required.

Preferred Qualifications

• A minimum of six (6) months full-time employment experience as an agency homemaker, certified nurse aide, or a minimum of one (1) year experience caring for children, elderly, or physically/mentally ill individuals. Successful completion of formal training in nursing arts or as a Certified Nurse Aide, or Home Health Aide can substitute for the qualifying experience.

Responsibilities

• During the shift, make sure every client is where they should be, encourage them to join in scheduled activities and facilities, and accurately record client actions and observations in daily progress notes.
• Prepare and serve appealing meals and snacks, per established menu plans and within timelines.
• Accurately prepare, distribute, and document medications per each client’s medication administration record (MAR) and per physician’s orders.
• Help, instruct, and guide clients in carrying out daily tasks in accordance with their Intensive Residential Treatment Services (IRTS) program and treatment plan.
• Teach and serve as a model for clients on how to control their conduct and use practical coping mechanisms in the context of building relationships.
• Plan and engage clients in social skills activities with Support Coach and peers to encourage purposeful activity and reduce isolation.
• Consistently complete routine cleaning, housekeeping and other assigned duties per Adult Residential Administrator or designee.
• Accurately finish the paperwork assigned before starting the following shift, and share any client problems or issues with your supervisor when your shifts change.
• Every necessary document is finished within the allotted time frames and in compliance with the program's requirements, CARF, state and federal regulations, and quality standards.
• Immediately contact the Adult Residential Administrator (or designee), in the event of a) any client or staff injury or need for ER/hospitalization b) death of a client, b) suspected use or neglect of client, c) any other situation requiring notification of the Director of Community Care as dictated by policy and procedure.
• Performs all other duties as assigned.

Physical Requirements

• Normal direct care environment.
• Requires evening and/or weekend work.
• Some travel may be required for appointments and community outings.
• Typical physical demands include frequent standing, bending, stooping, and occasional lifting, up to 50 pounds.
• Requires normal range of hearing and manual dexterity sufficient to assist clients in day-to-day living routine.
• Requires ability to work under stressful conditions and to work irregular hours.
• Requires use of a computer.
• TB test upon hire.

Locally owned and nationally recognized, Freeman Health System is a not-for-profit health system serving communities across Missouri, Arkansas, Oklahoma, and Kansas through a network of hospitals, physician clinics, outpatient locations, and specialty services. The system includes Freeman Hospital West, Freeman Hospital East, Freeman Neosho Hospital, and the Freeman Health System facilities in Bentonville, Springdale, Willow Creek, and Siloam Springs. Freeman Health System also operates Ozark Center – the region’s largest provider of behavioral health services, and offers comprehensive cancer, cardiology, neurology and neurosurgery, orthopedics, and women’s and children’s services. The system is supported by more than 7,000 employees and is the only Children’s Miracle Network Hospital in a 70-mile radius. For more information, visit Freeman Health System.