Support Coach - part time

Ozark Center; Missouri; On-site; USD 28,000 - 38,000; Full time

Job summary

Ozark Center in Missouri is seeking a Support Coach to deliver a full range of behavioral health support services. The role focuses on teaching skills to maximize independent functioning within a trauma-informed framework and a supportive, hopeful environment.

The position requires a high school diploma or equivalent and involves evening/weekend shifts, with duties including care tasks, medication administration, documentation, and collaboration with an Adult Residential Administrator to ensure

Qualifications

• Experience working with seriously mentally ill individuals.
• Strong communication skills with clients.
• Willingness to work evening and weekend shifts.

Responsibilities

• Monitor client locations, encourage participation in activities, and document progress.
• Prepare and serve meals per established menu plans.
• Administer medications as MAR and physician orders.
• Instruct clients in daily tasks per treatment plan.
• Model coping strategies and social skills for clients.
• Engage clients in social activities to reduce isolation.
• Complete routine cleaning and other duties.
• Finish paperwork before shift end and report issues to supervisor.
• Ensure documents meet CARF, state and federal regulations.
• Notify supervisor in emergencies and other critical situations.
• Perform other duties as assigned.

Skills

Communication

Empathy

Trauma-informed care

Interpersonal skills

Education

High school diploma or equivalent

Job description

Job Description Summary: The Support Coach is a direct care level person responsible for delivery of a full range of support services to individuals impacted by a variety of behavioral health (addiction/substance use and mental health) issues, recognizing that the individuals we serve often have experienced trauma that affects their development and adjustment. The Support Coach is primarily responsible for facilitating the maximum level of independent functioning of the clients served by teaching and role modeling skills to help facilitate independence. The Support Coach will demonstrate a warm and welcoming, empathic, hopeful attitude, conveying a philosophy of dual recovery. The Support Coach will be trained in trauma-informed care and will provide services in an environment that is sensitive and responsive and that will promote improved wellbeing because of services received. The Support Coach reports to the Adult Residential Administrator.

Education

High school diploma or equivalent required.

Work Experiences

Support Coach should have knowledge and skills working with serious and persistent mentally ill individuals, with the ability to communicate effectively with clients and to develop an understanding of their special problems and needs.

Responsibilities

• During the shift, make sure every client is where they should be, encourage them to join in scheduled activities and facilities, and accurately record client actions and observations in daily progress notes.
• Prepare and serve appealing meals and snacks, per established menu plans and within timelines.
• Accurately prepare, distribute, and document medications per each client’s medication administration record (MAR) and per physician’s orders.
• Help, instruct, and guide clients in carrying out daily tasks in accordance with their Intensive Residential Treatment Services (IRTS) program and treatment plan.
• Teach and serve as a model for clients on how to control their conduct and use practical coping mechanisms in the context of building relationships.
• Plan and engage clients in social skills activities with Support Coach and peers to encourage purposeful activity and reduce isolation.
• Consistently complete routine cleaning, housekeeping and other assigned duties per Adult Residential Administrator or designee.
• Accurately finish the paperwork assigned before starting the following shift, and share any client problems or issues with your supervisor when your shifts change.
• Every necessary document is finished within the allotted time frames and in compliance with the program's requirements, CARF, state and federal regulations, and quality standards.
• Immediately contact the Adult Residential Administrator (or designee), in the event of a) any client or staff injury or need for ER/hospitalization b) death of a client, b) suspected use or neglect of client, c) any other situation requiring notification of the Director of Community Care as dictated by policy and procedure.
• Performs all other duties as assigned.

Physical Requirements

Normal direct care environment. Requires evening and/or weekend work. Some travel may be required for appointments and community outings. Typical physical demands include frequent standing, bending, stooping, and occasional lifting, up to 50 pounds. Requires normal range of hearing and manual dexterity sufficient to assist clients in day-to-day living routine. Requires ability to work under stressful conditions and to work irregular hours. Requires use of a computer. TB test upon hire.

Locally owned and nationally recognized, Freeman Health System is a not-for-profit health system serving communities across Missouri, Arkansas, Oklahoma, and Kansas through a network of hospitals, physician clinics, outpatient locations, and specialty services. The system includes Freeman Hospital West, Freeman Hospital East, Freeman Neosho Hospital, and the Freeman Health System facilities in Bentonville, Springdale, Willow Creek, and Siloam Springs. Freeman Health System also operates Ozark Center – the region’s largest provider of behavioral health services, and offers comprehensive cancer, cardiology, neurology and neurosurgery, orthopedics, and women’s and children’s services. The system is supported by more than 7,000 employees and is the only Children’s Miracle Network Hospital in a 70-mile radius. For more information, visit Freeman Health System.