Community Support Specialist

ReDiscover; Raytown, Northern (MO, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

ReDiscover is seeking a Community Support Specialist to join its Clustered Apartment Program (CAP) in Raytown, MO. The role involves case management, facilitating outcomes in symptom management and independent living, and coordinating with a multidisciplinary team to support adults with mental illness or substance use challenges.

You will help clients access services, address transportation barriers, and connect them with housing resources in a recovery-focused environment.

Qualifications

• 4-year degree or 4 years of equivalent experience.
• At least two years of clinical experience in direct service provision in a mental health setting preferred.
• Knowledge of Kansas City metro area community resources and health/social service systems.
• Excellent customer service with a recovery focus; strong communication skills.

Responsibilities

• Maintain and interact with a caseload of clients in-person or by phone.
• Help clients achieve long-range outcomes in symptom management, employment, and independent living.
• Engage difficult-to-serve clients by researching resources and making connections.
• Remove barriers by guiding clients to community programs and educational or work opportunities.
• Assist with transportation barriers and transport clients in a personal vehicle when required.
• Document client interactions in the electronic medical record and coordinate with the multi-disciplinary team.

Skills

Customer service

Written & verbal communication

Interpersonal skills

Computer skills

Education

Bachelor's degree or 4 years equivalent experience

Tools

Microsoft Word

Excel

Email/Outlook

Job description

# Community Support Specialist7001 Blue Ridge Blvd - Raytown, MO 64133## OverviewPosition TypeFull TimeJob Shift1st ShiftEducation LevelBachelor's DegreeTravel PercentageRoad Warrior## Description**Make a Difference as a Community Support Specialist with ReDiscover**Join ReDiscover’s **Clustered Apartment Program (CAP)** and be part of a mission-driven organization that’s been transforming lives for over 50 years. As a non-profit community mental health center serving southeastern Jackson County, Missouri, we’re passionate about helping individuals impacted by mental illness or substance use find hope, support, and healing.**Why ReDiscover?*** 700+ dedicated professionals* Over five decades of community impact* A culture grounded in compassion, collaboration, and growth**About the Clustered Apartment Program (CAP) Program**CAP provides Intensive supportive housing for adults with severe and persistent mental illness. Clients receive medically necessary on-site services in a clustered apartment setting because of a history of failure in multiple community settings and/or the presence on an ongoing risk of harm to self or others which would otherwise require long term psychiatric hospitalization.**What You’ll Do*** Maintain and interact with a caseload of clients with diverse characteristics either in-person or over the phone.* Facilitate each client’s achievement of long range outcomes of symptom management, employment and independent living based upon the needs of the client.* Engage difficult to serve clients by investigating all potential resources in order to gain access and make connections.* Help remove barriers for clients, which may include helping clients participate in community or social service programs and referring clients to educational or working programs.* Assist clients with transportation barriers as identified in their treatment plan. This includes transporting clients in the employee's personal vehicle to various appointments and area resources.* Collect and maintain information about clients and document interactions within ReDiscover’s designated electronic medical record.* Communicate and collaborate with an internal multi-disciplinary team to address various aspects of wellness and ensure positive communication regarding the coordination of client care.**Requirements of the Position*** 4 year degree or 4 years of equivalent experience in lieu of degree.* A valid automobile driver’s license, appropriate automobile insurance and a safe, reliable, registered automobile available for use during work hours which includes transporting clients in personal vehicle.* At least two (2) years clinical experience in a direct service provision to children and adolescents in a mental health setting preferred.* Knowledge of the community resources as well as health and social service systems in the Kansas City metro area and skill in establishing working relationships with community partners preferred.* Excellent customer service skills with a recovery focus.* Strong written, oral and interpersonal communication skills.* Intermediate computer skills in typing/keyboarding, Microsoft Word and Excel programs as well as the use of email.**Grow With Us**We’re committed to your professional development and will support your growth as a Community Support Specialist through training, collaboration, and meaningful work.**Ready to join a team that’s passionate about people? Apply today and help make wellness accessible for all.**