Community Support Specialist

HEALTH CONNECT AMERICA, INC; Meridian (MS); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical, dental, vision insurance

Employee Assistance Program (EAP)

Health Savings Account with company</

401(k) Retirement Plan

Job summary

Health Connect America seeks a full-time case management professional to provide quality services for children, families, and adults, ensuring documentation and regulatory compliance. The role supports connecting clients with community resources and coordinating with treatment teams across a multi-state footprint.

The ideal candidate holds a Bachelor’s degree in human services and is provisionally credentialed as a PCSS in Mississippi, with eligibility for CSS.

Qualifications

• Bachelor’s degree in human services discipline, with experience in case management or community resources.
• Provisionally credentialed as a PCSS in Mississippi, with eligibility to become CSS.

Responsibilities

• Provide best-practice, quality case management services in line with payer, state, and COA standards.
• Assist in marketing referrals and communicating with customers and colleagues to answer questions.
• Make required contacts when wraparound facilitator is unavailable, and document accordingly.
• Connect families with needed community resources and follow up on referrals.
• Complete documentation within established time frames.
• Attend weekly Treatment Team meetings and participate with the treatment staff.
• Serve as a liaison with other professionals and agencies for the client.
• Develop a recovery support plan within the first 30 days of referral.
• Provide 24/7 on-call support as per program requirements.
• Ensure compliance with all state regulatory bodies.

Education

Bachelor’s degree in human services

Job description

Overview

Join Our Impactful Team at Health Connect America!

Health Connect America and our family of brands are leading providers of mental and behavioral health services for children, families, and adults across a multi-state footprint. As a COA-accredited organization, we are held to nationally recognized standards of quality, accountability, and best practice in every aspect of care we deliver.

We are relentlessly committed to keeping families together and transforming lives through evidence-informed care, delivered by clinically trained staff who meet clients where they are — in their homes, in their communities, and in our offices. Our work is guided by five core values: client-centered care, empowerment of our people, evidence-informed excellence, a purpose-driven culture, and bold, adaptive leadership.

When you join Health Connect America, you join an organization that invests in you. You'll Grow With Us through meaningful development opportunities, Be Well With Us through programs that support your whole self, and know that You Belong With Us in a culture built on purpose, compassion, and impact.

Our Brands

Responsibilities

Provide best practice, quality case management services, ensure that all documentation is completed per Payer, State, and COA standards and requirements. Assist in marketing new referrals.

• Communicate with customers, colleagues, and other individuals to answer questions, disseminate or explain information, and address complaints/concerns.
• If no wraparound facilitator is present with MYPAC, CSS will make 2 contacts per week by phone or face to face and document accordingly.
• Connect families with needed and available community resources. Follow-upwith clients and agencies as appropriate to document use/success of referral.
• Complete documentation within established time frames.
• Meet with clients weekly or bi-weekly for up to 12 months. (see above for MYPAC requirements).
• Attend and participate -weekly with Treatment Team meetings.
• Serve as a liaison with other professionals and agencies related to the client.
• Complete a recovery support plan with all individuals within the first 30 days of referral to services.
• Provide 24/7 on-call support for clients as per program requirements.
• Ensure compliance with all state regulatory bodies.

Qualifications

• Bachelor’s degree in human services discipline, including, but not limited to: Social Work, Psychology, Sociology, Counseling, Criminal Justice, etc.) and experience working with children and families in case management type/ community resource position.

• Must be provisionally credentialed as a PCSS in Mississippi with eligibility to be fully credentialed as a CSS in Mississippi.

Be Well with HCA:

• We recognize the importance of self-care and work/life balance.

• We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually.

• Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products.

• Additional benefits include:

• Access to a Health Navigator

• Health Savings Account with company contribution

• Dependent Daycare Flexible Spending Account

• Health Reimbursement Account

• 401(k) Retirement Plan

• Benefits Hub

• Tickets at Work

Employment at Health Connect America and it’s companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team.

Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. For more information on Equal Opportunity, please click hereEqual Employment Opportunity Posters