Community Support Specialist

Health Connect America; New Albany (MS); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) Retirement Plan

Health Savings Account

Paid time off

Paid holidays

Job summary

Health Connect America in Mississippi seeks a dedicated case management professional to coordinate services for children and families. You will connect clients with community resources, document progress, and collaborate with treatment teams in a home- and community-based setting.

The role requires a Bachelor's degree in a human services field and provisional PCSS credentials in Mississippi, with eligibility for full CSS credentials.

Qualifications

• Bachelor’s degree in a human services discipline such as Social Work, Psychology, Sociology, Counseling, or Criminal Justice.
• Must hold provisional PCSS credentials in Mississippi and be eligible for full CSS credentials in the state.
• Experience in case management or community resource positions with children and families is preferred.

Responsibilities

• Communicate with clients, families, and agencies to answer questions and address concerns.
• Connect families with needed community resources and document referrals.
• Complete documentation within established time frames and maintain files.
• Meet with clients weekly or bi-weekly for up to 12 months and participate in weekly treatment team meetings.
• Provide 24/7 on-call support as program requirements.
• Ensure compliance with all state regulatory bodies and program standards.

Education

Bachelor’s degree in a human services discipline

Job description

Join Our Impactful Team at Health Connect America!

Health Connect America and our family of brands are leading providers of mental and behavioral health services for children, families, and adults across a multi-state footprint. As a COA‑accredited organization, we are held to nationally recognized standards of quality, accountability, and best practice in every aspect of care we deliver.

We are relentlessly committed to keeping families together and transforming lives through evidence‑informed care, delivered by clinically trained staff who meet clients where they are — in their homes, in their communities, and in our offices. Our work is guided by five core values client‑centered care, empowerment of our people, evidence‑informed excellence, a purpose‑driven culture, and bold, adaptive leadership.

You’ll Grow With Us through meaningful development opportunities, Be Well With Us through programs that support your whole self, and know that You Belong With Us in a culture built on purpose, compassion, and impact.

Our Brands

Provide best practice, quality case management services, ensure that all documentation is completed per Payer, State, and COA standards and requirements. Assist in marketing new referrals.

• Communicate with customers, colleagues, and other individuals to answer questions, disseminate or explain information, and address complaints/concerns.
• If no wraparound facilitator is present with MYPAC, CSS will make 2 contacts per week by phone or face to face and document accordingly.
• Connect families with needed and available community resources. Follow-up with clients and agencies as appropriate to document use/success of referral.
• Complete documentation within established time frames.
• Meet with clients weekly or bi‑weekly for up to 12 months. (see above for MYPAC requirements).
• Attend and participate -weekly with Treatment Team meetings.
• Serve as a liaison with other professionals and agencies related to the client.
• Complete a recovery support plan with all individuals within the first 30 days of referral to services.
• Provide 24/7 on‑call support for clients as per program requirements.
• Ensure compliance with all state regulatory bodies.
• A Bachelor’s degree in a human services discipline, such as Social Work, Psychology, Sociology, Counseling, or Criminal Justice, along with relevant experience in case management or community resource positions with children and families.
• Candidates must hold provisional credentials as a PCSS in Mississippi and be eligible for full CSS credentials in the state.

Be Well with HCA

• We recognize the importance of self‑care and work/life balance.
• We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually.
• Full‑time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products.
• Additional benefits include
• Access to a Health Navigator
• Health Savings Account with company contribution
• Dependent Daycare Flexible Spending Account
• 401(k) Retirement Plan
• Benefits Hub
• Tickets at Work

Employment at Health Connect America and it’s companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team.

Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. For more information on Equal Opportunity, please click here Equal Employment Opportunity Posters