Community Support Specialist

FirstService Residential; BLOOMINGTON (MN); On-site; USD 30,000 - 34,000; Full time

Job summary

FirstService Residential in Bloomington, MN seeks a Community Support Specialist to provide administrative services to leadership and homeowners. You will handle correspondence, data entry, meeting prep, and files while supporting multiple stakeholders in daily operations.

The role emphasizes reliability, strong communication, and adherence to service standards, with a focus on accurate documentation and timely task completion.

Qualifications

• Requires a high school diploma or equivalent.
• Minimum 4 years of administrative experience.
• Some college or related education preferred.
• Background in customer service, property management, or real estate.

Responsibilities

• Provide administrative support to Regional Directors and Association Managers.
• Distribute financial statements and manage correspondence.
• Maintain websites and prepare for meetings.
• Enter data, update reports, and transition property files.
• Answer phones, greet visitors, and back-up receptionist duties.
• Ensure safety and adhere to company policies.
• Support FHA/VA approval and renewal processes.

Skills

Administrative experience

Customer service

Real estate knowledge

Property management

Education

High School diploma or equivalent

Some college or related education preferred

Job description

Description

Job Overview: The Community Support Specialist provides administrative services to Regional Directors, Association Managers, Boards of Directors, Committees, Homeowners, Vendors, and other related parties as needed and for the daily operations of the organization as directed by the Community Support Services Team Lead.

Your Responsibilities

Administrative Coordination - provide support to Regional Directors and Association Managers (responsibilities may vary depending on Regional Directors and Association Managers' needs)

• Distribution of financial statements
• Sending out correspondence via letters, emails, and phone blasts
• Upkeep of websites - community and public (if applicable)
• Special projects (directories, board reference book assembly, copies, proof reading, etc.)
• Prepare for annual meetings, monthly board meetings and special meetings; attend if requested)
• Update and maintain reports
• Update on-call sheet
• Assist with FHA/VA approval and renewal process
• Assembly of mailings and running postage meter
• Data Entry
• Update/upload documents
• Transitioning of property files
• Assist with architectural modification applications and approval process

Receptionist Back-Up

• Answering phones and routing calls accordingly
• Forwarding of voicemail, faxes, info emails, etc.
• Opening and distributing incoming mail
• Handling of package deliveries
• Greeting visitors

Additional Responsibilities

• Must maintain regular and punctual attendance to required shifts, meetings, trainings, and related employment engagements to support position responsibilities and duties. Any alterations to required schedule must be reviewed and approved, in advance by your supervisor
• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional materials and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by management.
• Perform and range of special projects, tasks, and other related duties as assigned

Skills & Qualifications

• High School diploma or equivalent
• Minimum 4 years of administrative experience
• Some college and/or job-related education preferred
• Background in customer service, property management, and/or real estate

Physical Requirements

• Sitting at a desk; use of keyboard; movement within Corporate Office
• Ability to lift up to 50 lbs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours may occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

What We Offer

As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, EAP services, Life Insurance, and Long-Term Disability coverage. In addition, you will be eligible for vacation and sick time off benefits, 10 paid holidays, and a 401k with company match.

Compensation: $22/ hour

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a "reasonable accommodation", as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.