Assistant Community Manager

FirstService Residential; Scottsdale (AZ); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

10 company paid holidays

Paid sick and vacation time

Medical, dental, vision

401(k) with company match

Company paid life insurance

Job summary

A leading property management company in Scottsdale is seeking an Assistant Community Manager to support the General Manager. Responsibilities include handling homeowner requests and performing administrative tasks. Ideal candidates will have strong communication skills and at least two years of customer service experience. The position offers competitive hourly pay and various employee benefits, including paid holidays and medical insurance.

Qualifications

• 2+ years of customer service experience required.
• High school diploma or equivalent preferred.
• HOA and/or property management experience highly preferred.

Responsibilities

• Perform general administrative tasks and service requests.
• Assist and follow up with homeowners and board members.
• Answer phone calls in a professional manner.
• Conduct routine compliance inspections and track violations.
• Assist in organizing community events.

Skills

Exceptional interpersonal skills

Strong organizational skills

Outstanding communication skills

Ability to prioritize incoming demands

Proficient with MS Office suite

Education

High School diploma or equivalent

2+ Years of customer service experience

Job description

Job Overview: As an Assistant Community Manager you will provide support to the General Manager which includes assisting homeowners and performing other administrative duties to ensure we deliver exceptional services and solutions that enhance the value of the property and the lifestyle of the residents.

Description

Job Overview: As an Assistant Community Manager you will provide support to the General Manager which includes assisting homeowners and performing other administrative duties to ensure we deliver exceptional services and solutions that enhance the value of the property and the lifestyle of the residents.

Compensation: $25+ per hour, based on experience

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities

• Perform general administrative tasks (service requests, architectural requests, tracking deposits, process payments)
• Assist and follow up with homeowners, board members, and vendors
• Answer and direct phone calls in a polite, friendly and professional manner
• Be knowledgeable of governing documents, rules and regulations
• Escalate issues as needed
• Assist with meeting preparation
• Assist in organizing community events and related materials
• Conduct routine compliance inspections and track violations
• Coordinate key fob set up and amenity access
• Additional duties may be included as assigned

Skills And Qualifications

• Exceptional interpersonal skills resulting in strong working relationships
• Strong organizational skills
• Outstanding communication skills
• Tremendous listener with the ability to diffuse tense situations
• Ability to work collaboratively and cooperatively
• Superb judgment and decision-making skills
• Ability to prioritize and adjust to incoming demands
• Proficient with MS Office suite

Education And Experience

• 2+ Years of customer service experience required
• High School diploma or equivalent preferred
• HOA and/ or property management experience highly preferred

Physical Requirements

• Walk and move throughout the community common areas and facilities
• Sit and stand for moderate periods of time
• Sit at a desk using a computer in an office setting

Work Location: Winfield Community Association; 33505 N Winfield Dr, Scottsdale, AZ 85266

Work Hours: Monday – Friday, 9a – 5p.

What We Offer

• 10 company paid holidays
• Paid volunteer time
• Paid sick and vacation time
• Medical, dental, vision
• HSA and FSA
• Company paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company and culture, visit the url: https://www.fsresidential.com/arizona/

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.