Community Support Specialist

FirstService Residential; Kansas City (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Community Support Specialist to enhance internal operations and customer satisfaction. This role involves managing inquiries, resolving issues, and ensuring compliance with service standards. Candidates should possess strong administrative skills and be proficient in Microsoft Office. Join a collaborative team dedicated to community support and enjoy comprehensive benefits including medical plans, paid time off, and a 401k with company match. If you thrive in a dynamic environment and are passionate about service excellence, this opportunity is perfect for you.

Benefits

Comprehensive medical plans

Dental and vision insurance

Paid holidays

401k with company match

Qualifications

• 2-3 years administrative experience in a service industry setting.
• Exceptional written and verbal communication skills.

Responsibilities

• Timely resolution of activities and processing performed at a high standard.
• Capture all resident and client data electronically.

Skills

Administrative Experience

Communication Skills

Data Research and Analysis

Microsoft Office Suite

Customer Service

Education

High School Diploma

Tools

Microsoft Office

FSR Connect

Zendesk

Smartsheet

Job description

Join to apply for the Community Support Specialist role at FirstService Residential

1 week ago Be among the first 25 applicants

Join to apply for the Community Support Specialist role at FirstService Residential

Get AI-powered advice on this job and more exclusive features.

Description

The Company: As the leading residential property management company in North America, we work hard to help communities thrive. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. For more than four decades, communities have counted on FirstService Residential for their Missouri property management needs. Job Overview: The Community Support Specialist will provide internal departments will complete requests through an internal ticketing system. In addition, they will respond to inquiries, concerns and requests about products and services. The Community Support Specialist will resolve complaints, errors, account questions, and other internal queries. Your Responsibilities: The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Timely resolution of activities and processing performed at a high standard to allow the Community Support Specialist (CSS) to achieve its objectives and vision.
• Capture all resident and client data electronically in the customer relationship management system.

• Continuously audit processes to ensure controls are in place that will accurately and in a timely manner capture all customer data.
• Provides high quality transaction processing services that meet all compliance, quality and risk measures.
• Consistently meets customer service standards.
• Resolves queries timely and accurately.
• Supports and engages team members to deliver team requirements by working together.
• Actively participates in team discussions, meetings and events.
• Actively participates with requirements of Community Support Supervisor by keeping accurate records of work completion and work in progress.
• Actively contributes to escalation procedures, non-compliance and variations, capturing data relating to support.

Additional Responsibilities:

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Skills and Qualifications:

• High School Diploma
• 2-3 years administrative experience in a service industry setting.
• Must have strong proficiency in Windows and Microsoft Office, (Outlook, Word, and Excel, etc.).
• Ability to learn and navigate new technology platforms.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Exceptional written and verbal communication skills
• Excellent spelling and proof-reading abilities
• Confident with data research and analysis
• Ability to prioritize
• Ability to work independently
• Collaborative attitude and team player
• Exceptional interpersonal skills
• Highly organized and detail-oriented
• Consistent professional demeanor
• Work efficiently under pressure
• Handle change in a positive manner
• Open to constructive criticism
• Reliable and discrete
• Well-versed in computer software programs
• Desire to know more than you know and a drive to figure out how to do a job
• Always seeking new ways to improve efficiencies
• Ability to manage a high level of stress with a positive attitude

Tools and Equipment Used:

• Computer (MS Office, FSR Connect, Zendesk) Teams, Smartsheet
• Telephone/Cell Phone
• Copy/Scanner/Fax Machine/Postage Machine/Shredder
• Additional equipment may be needed to perform tasks

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

• Sitting at a desk for extended periods of time
• Working on a computer throughout the day (monitor, keyboard, and mouse)
• Ability to listen and focus for long periods of time
• Standing at a copier for extended periods of time
• Climbing warehouse ladder to access storage boxes
• Subjected to loud noises when running postage and folding machines
• Ability to lift up to 30 lbs.
• Must report to work every day for scheduled shift or take accrued paid time off.
• Possess a valid driver's license and insurance and must not have a record of a revoked or suspended license as determined upon review of the motor vehicle driving report or record in accordance with applicable law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs. Travel: Local travel to work assignments in the Kansas City Metropolitan area. May require meetings at other FirstService Residential offices in Canada and US. What We Offer: As a full-time, non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and more. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Compensation: $20.00 - $22.00 per hour Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

Referrals increase your chances of interviewing at FirstService Residential by 2x

Sign in to set job alerts for “Community Support Specialist” roles.

Community Support Specialist - Friday through Monday

Case Worker - Futures Department- Youth, Young Adults and Family Services (Mon - Fri, 8:00am-4:30pm)

Community Support Specialist - Youth Urgent Care - Evenings

Afghan Community Peer Support Specialist

Healthy Families Home Visiting Family Support Specialist

FP: SIC Community Outreach/Marketing VISTA

Case Worker - Intensive Community Services (ICS) - BH Crossroads (Mon-Fri, 8:00am - 4:30pm)

Community Support Specialist - Part-Time - Deaf Services

Early Childhood Quality Specialist - Institute for Human Development at UMKC – 55600

Afghan Community, Lead Peer Support Specialist, Dari or Pashto

Case Worker - Specialized Services - BH Crossroads (Mon-Fri, 8:00am - 4:30pm)

Afghan Community Lead Intake Support Specialist: Bilingual Dari or Pashto

Afghan Community Peer Support Specialist Dari or Pashto

Senior Business Support Specialist, UMKC Innovation Center

Kansas City Metropolitan Area 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.