Community Support Navigator

Volunteers-of-America; Quincy (MA); Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health insurance

403(b) retirement plan with employer"s

Paid time off

Tuition assistance

Loan forgiveness programs

Employee assistance program

Pet insurance

Nurse hotline

Job summary

Volunteers of America Massachusetts Quincy is seeking a Community Support Navigator for Behavioral Health Services. This full-time, hybrid role focuses on recovery support navigation, care management, and community-based services for high-need clients.

Travel to residential programs and community sites is expected, with comprehensive training provided on hire. You will engage clients, develop service plans, coordinate referrals, and maintain documentation in line with VOAMASS policies.

Qualifications

• Bachelor’s degree in psychology, social work, health care administration, or related human service field.
• Minimum of two years’ experience with social service organizations, experience with multiple levels of care deliveries, and experience with case management coordination and service connection.
• Excellent communication, organization, and computer skills, valid driver’s licenses, and reliable transportation are required.
• Desirable candidates will have prior knowledge of system navigation and resources available to individuals within the MA area.
• All necessary training for Co-occurring Community support work will be completed upon hire.

Responsibilities

• Engage with persons served following admission to help individuals access treatment services within VOAMASS and externally with community-based providers.
• Meet with clients in the community or the office to identify needs, conduct initial assessments and write service plans, and support clients in making and engaging in action steps to meet desired goals.
• Engage and build rapport with the person served, assist with referrals and coordination to services and resources including primary care, mental health treatment, addiction treatment, recovery support, employment and housing supports, and other social supports identified.
• Provide follow-up support to ensure attendance at appointments and access to treatment, and work on individual goals with clients.
• Establish and maintain good working relationships with referral providers to ensure continued coordination and success of CSP services.
• Coordinate care with Prescribers, Clinicians, VOA staff, and external providers to enhance client experiences and wrap-around services.
• Maintain records according to VOAMASS Policies and Procedures, completing documentation promptly.

Skills

Communication skills

Organization

Computer skills

Valid driver’s license

Reliable transportation

Education

Bachelor’s Degree (psychology, social work, health care administration or related)

Tools

Case management software

Job description

Community Support Navigator

Volunteers of America Massachusetts Quincy, Massachusetts, United States

About this position

Description: The Opportunity: Community Support Navigator, Behavioral Health Services

Job Type: Full-time, Hybrid

Pay: Starting salary of $55,000/ year

What We Do || Through our powerful integrated behavioral health care model, we bring together vast resources from a diverse team of caring staff to help each client meet their personal goals. The care we provide paves the way for greater opportunity and second chances by focusing on the critical pillars towards a healthy life: behavioral health, financial stability, and safe housing.

As a Community Navigator, you’ll have a dynamic and critical role providing recovery support navigation and community support services to an assigned caseload of high need clientele. Providing care management and system navigation to individuals identified as needing additional support to increase the likelihood of those individuals remaining engaged in treatment.

The Community Navigator serves individuals in the community, at other VOAMASS site locations, and within the Behavioral Health clinic. As a Community Navigator you will work with individuals diagnosed with mental health, substance use, dual diagnosis, and co-occurring disorders. There is no requirement for certification prior to hire. All necessary trainings will be completed upon hire at no cost to you.

• A Bachelor’s Degree; is desirable, in psychology, social work, health care administration, or related human service fields.
• Minimum of two years’ experience with social service organizations, experience with multiple levels of care deliveries, and experience with case management coordination and service connection.
• Excellent communication, organization, and computer skills, valid driver’s licenses, and reliable transportation are required.
• Desirable candidates will have prior knowledge of system navigation and resources available to individuals within the MA area.
• All necessary training for Co-occurring Community support work will be completed upon hire.

Travel Expectation:

The Community Navigator role aligns with the VOAMASS Whole Person Care philosophy of meeting each client where they are at by having a flexible schedule. Services are delivered on a mobile basis, traveling to residential programs, doing community-based work, attending court, conducting housing searches, and other identified services. Telehealth can be used as appropriate; however, this is a case-by-case basis and used as appropriate. Staff may be asked to travel to multiple locations in a day.

Some of your critical responsibilities:

• Engage with persons served following admission to help individual’s access treatment services within VOAMASS and externally with community-based providers.
• Meet with clients in the community or the office to identify needs, conduct initial assessments and write service plans, and support clients in making and engaging in action steps to meet desired goals.
• Engage and build rapport with the person served, assist the person served with referrals and coordination to services and resources including primary care, mental health treatment, addiction treatment, recovery support, employment and housing supports, and other social supports identified.
• Provide follow-up support with the person served to ensure that the person served attended appointments and accessed treatment, troubleshoot and work on individual’s goals alongside them.
• Establish and maintain good working relationships with referral providers (VOAMASS and external) to ensure continued coordination and success of CSP services.
• Serves as part of the integrated services care team and coordinates care with other providers, (Prescribers, Clinicians other VOA staff, and external) to enhance persons served experiences and supports a wrap-around service model.
• Maintains records according to VOAMASS Policies and Procedures, completing all documentation and authorizations promptly, and complies with professional standards as required by third-party payors/insurances and VOAMASS.

Since 1934, VOAMASS has provided critical services to the residents of the Commonwealth. From pioneering early residential treatment programs in the 1960’s to leading today in the field of mental health programming, VOAMASS can be counted on to tackle our greatest challenges

For full-time employees, including our Community Support Navigator, our comprehensive and generous benefits package includes:

• All necessary trainings are offered at no cost to you!
• Excellent health, vision, and dental insurance with 90% of medical deductible and certain co-pays paid by employer
• Multiple opportunities to use pre-tax dollars to save for expenses such as health care (flexible spending account), child care, transit, and parking
• 403(b) retirement plan with employer match
• 24/7 nurse hotline for urgent health questions
• Employee assistance program to provide help with family concerns, stress management, legal issues, and more
• Employer-paid long-term disability and life insurance
• Pet insurance
• Tuition remission programs
• Loan forgiveness (Public Service Loan Forgiveness (PSLF) program)
• Generous vacation benefits, starting at three weeks and moving to four weeks after three years of employment
• 14 paid holidays, higher than industry average
• Fitness/wellness reimbursement to cover expenses such as gym membership
• Employee discount program on hundreds of items such as computers, cell phone plans and accessories, furniture, hotels, vacation home rentals, etc.
• Cash bonus, with no annual cap, for referring other qualified candidates for employment

VOAMASS is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.