Community Support Navigator

Volunteers of America of Massachusetts; Quincy (MA); Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Vacation benefits

Tuition remission

Loan forgiveness (PSLF)

Employee assistance program

Dental insurance

Vision insurance

Discount program

Job summary

Volunteers of America of Massachusetts seeks a Community Support Navigator to provide recovery support navigation and care management for a high‑need caseload in a full‑time hybrid role.

The Navigator serves clients in the community, VOAMASS sites, and Behavioral Health clinics. A Bachelor’s degree is encouraged; two years of social service experience is preferred, with strong communication and a valid driver’s license. Training is provided on hire.

Qualifications

• Bachelor’s degree required or desirable in psychology, social work, health care administration, or related human service fields.
• Minimum two years’ experience with social service organizations, case management coordination, and service connection.
• Excellent communication, organization, and computer skills; valid driver’s license and reliable transportation.
• Knowledge of MA resources and system navigation is a plus.

Responsibilities

• Engage with persons served after admission to help access treatment services.
• Meet with clients in community or office to assess needs and write service plans.
• Support clients with referrals to services including housing, employment, and health care.
• Provide follow-up to ensure attendance and engagement in treatment.
• Maintain relationships with referral providers to coordinate CSP services.
• Coordinate care with prescribers, clinicians, and VOA staff to support wrap-around services.
• Maintain records and documentation per VOAMASS policies.

Skills

Social service experience

Communication skills

Driver’s license

System navigation knowledge

Co-occurring training

Education

Bachelor’s Degree in psychology/social work/health care administration

Job description

Description

The Opportunity: Community Support Navigator, Behavioral Health Services

Job Type: Full-time, Hybrid

Pay: Starting salary of $55,000/ year

What We Do || Through our powerful integrated behavioral health care model, we bring together vast resources from a diverse team of caring staff to help each client meet their personal goals. The care we provide paves the way for greater opportunity and second chances by focusing on the critical pillars towards a healthy life: behavioral health, financial stability, and safe housing.

As a Community Navigator, you’ll have a dynamic and critical role providing recovery support navigation and community support services to an assigned caseload of high need clientele. Providing care management and system navigation to individuals identified as needing additional support to increase the likelihood of those individuals remaining engaged in treatment.

The Community Navigator serves individuals in the community, at other VOAMASS site locations, and within the Behavioral Health clinic. As a Community Navigator you will work with individuals diagnosed with mental health, substance use, dual diagnosis, and co-occurring disorders. There is no requirement for certification prior to hire. All necessary trainings will be completed upon hire at no cost to you.

This role is about making a difference in the lives of the people we serve. You’ll bring the following qualifications:

• A Bachelor’s Degree; is desirable, in psychology, social work, health care administration, or related human service fields.
• Minimum of two years’ experience with social service organizations, experience with multiple levels of care deliveries, and experience with case management coordination and service connection.
• Excellent communication, organization, and computer skills, valid driver’s licenses, and reliable transportation are required.
• Desirable candidates will have prior knowledge of system navigation and resources available to individuals within the MA area.
• All necessary training for Co-occurring Community support work will be completed upon hire.

Travel Expectation:

The Community Navigator role aligns with the VOAMASS Whole Person Care philosophy of meeting each client where they are at by having a flexible schedule. Services are delivered on a mobile basis, traveling to residential programs, doing community-based work, attending court, conducting housing searches, and other identified services. Telehealth can be used as appropriate; however, this is a case-by-case basis and used as appropriate. Staff may be asked to travel to multiple locations in a day.

Some of your critical responsibilities:

• Engage with persons served following admission to help individual’s access treatment services within VOAMASS and externally with community-based providers.
• Meet with clients in the community or the office to identify needs, conduct initial assessments and write service plans, and support clients in making and engaging in action steps to meet desired goals.
• Engage and build rapport with the person served, assist the person served with referrals and coordination to services and resources including primary care, mental health treatment, addiction treatment, recovery support, employment and housing supports, and other social supports identified.
• Provide follow-up support with the person served to ensure that the person served attended appointments and accessed treatment, troubleshoot and work on individual’s goals alongside them.
• Establish and maintain good working relationships with referral providers (VOAMASS and external) to ensure continued coordination and success of CSP services.
• Serves as part of the integrated services care team and coordinates care with other providers, (Prescribers, Clinicians other VOA staff, and external) to enhance persons served experiences and supports a wrap-around service model.
• Maintains records according to VOAMASS Policies and Procedures, completing all documentation and authorizations promptly, and complies with professional standards as required by third-party payors/insurances and VOAMASS.

Since 1934, VOAMASS has provided critical services to the residents of the Commonwealth. From pioneering early residential treatment programs in the 1960’s to leading today in the field of mental health programming, VOAMASS can be counted on to tackle our greatest challenges

For full-time employees, including our Community Support Navigator, our comprehensive and generous benefits package includes:

• All necessary trainings are offered at no cost to you!
• Excellent health, vision, and dental insurance with 90% of medical deductible and certain co-pays paid by employer
• Multiple opportunities to use pre-tax dollars to save for expenses such as health care (flexible spending account), child care, transit, and parking
• 403(b) retirement plan with employer match
• 24/7 nurse hotline for urgent health questions
• Employee assistance program to provide help with family concerns, stress management, legal issues, and more
• Employer-paid long-term disability and life insurance
• Pet insurance
• Tuition remission programs
• Loan forgiveness (Public Service Loan Forgiveness (PSLF) program)
• Generous vacation benefits, starting at three weeks and moving to four weeks after three years of employment
• 14 paid holidays, higher than industry average
• Fitness/wellness reimbursement to cover expenses such as gym membership
• Employee discount program on hundreds of items such as computers, cell phone plans and accessories, furniture, hotels, vacation home rentals, etc.
• Cash bonus, with no annual cap, for referring other qualified candidates for employment

VOAMASS is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.