Community Support Manager (Fully Remote)

Raya; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Raya is a private community connecting members for dating, networking, and friendship worldwide. The company is a startup with a global remote team focused on thoughtful, high-touch member support.

We are seeking a dedicated support professional who communicates with empathy, analyzes inquiries, and helps drive smoother experiences for members across time zones. Join us to impact how people connect with Raya.

Qualifications

• Excellent written and verbal communication skills.
• Ability to analyze inquiries and follow up effectively.
• Comfort handling sensitive content in fast-paced startup environment.

Responsibilities

• Handle member inquiries via email and ensure resolution with follow-up.
• Analyze support data to improve member experience and workflows.
• Support product testing during new releases.

Skills

Exceptional communication

Active listening

Empathy

Critical thinking

Job description

• Deliver world-class member support with empathy, acting as the voice of Raya.
• Work with a global team and collaborate with Community leadership remotely.

What You'll Do:

• Handle member inquiries via email and ensure resolution with thoughtful follow-up.
• Analyze support data and improve member experience and workflows.
• Support product testing during new releases.

What We're Looking For:

• Exceptional communication, critical thinking, and active listening.
• Deep empathy and comfort in a fast-paced startup environment.
• Ability to work varied shifts while handling sensitive content with care.

Raya

Raya is a private community connecting members for dating, networking, and friendship worldwide. It is a startup with a global team focused on thoughtful, high-touch member support.