Community Support Manager

Larimer County; Colorado; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Retirement 401(a) match

457(b) Deferred Compensation

Paid time off

Remote work stipend

Job summary

Larimer County’s Department of Human Services seeks a Community Support Manager to lead outreach and supervise Community Support Specialists delivering food, medical, and financial assistance across Larimer County. The role focuses on staffing, schedules, and partnerships to expand access to public benefits.

You'll develop plans, guide policy interpretation, and ensure program integrity while mentoring staff and working with community partners to improve service delivery in a hybrid work setting.

Qualifications

• High School Diploma or equivalent required.
• One (1) year of supervisory experience required.
• Three (3) years of experience in eligibility and support programs or a directly related field required.
• Bilingual (English/Spanish) skills preferred.

Responsibilities

• Overseeing the activities and personnel of food assistance, medical assistance, and financial assistance.
• Working with partner agencies to increase access to public benefits for community members.
• Responsible for developing and implementing plans, priorities, procedures, and guidelines.
• Hiring, trains, and evaluates staff.
• Assigning and adjusting workloads to meet department deadlines and client needs.
• Reviewing case documentation and actions.
• Advising and assisting staff on problem cases, work methods, control systems, and interpretation and application of policies and procedures.
• Ensuring integrity, uniformity, and accuracy of benefits and policy application.
• Evaluating and ensuring program complaint and recommending automated system modifications.
• Analyzing, interpreting, and providing input regarding county and state program policies and procedures.

Skills

Leadership

Public speaking

Community partnerships

Staff development

Policy interpretation

Critical thinking

Communication

Time management

Education

High School Diploma or equivalent

Job description

At Larimer County Department of Human Services, we strive to be responsive, provide timely resources in partnership with our community so individuals and families are healthy, supported, and safe. We are seeking a highly motivated, innovative and enthusiastic staff member to join our Benefits and Community Support (BCS) Division as a Community Support Manager.

The Community Support Manager over outreach activities leads and supports a team of Community Support Specialists who process eligibility for food assistance, medical assistance, and financial assistance, at various locations throughout Larimer County. This position manages the schedules and workflows of staff working at various sites and monitors the performance and activities of staff working in the field. The Community Support Manager over outreach is responsible for building and strengthening relationships with community partners to increase access for community members to receive assistance with their public benefits.

This is a hybrid position and requires at least one day per week in the office. You will be required to have adequate internet access and space for remote work. Larimer County provides a one-time remote work stipend to assist with equipment and office supply needs for remote workspaces. You must submit three professional references with valid contact information as part of this application.

Want to learn more about the meaningful work we do at the Human Services Department? Visit https://www.larimer.gov/humanservices.

What you'll be doing:

• Overseeing the activities and personnel of food assistance, medical assistance, and financial assistance.
• Working with partner agencies to increase access to public benefits for community members.
• Responsible for developing and implementing plans, priorities, procedures, and guidelines.
• Hiring, trains, and evaluates staff.
• Assigning and adjusting workloads to meet department deadlines and client needs.
• Reviewing case documentation and actions.
• Advising and assisting staff on problem cases, work methods, control systems, and interpretation and application of policies and procedures.
• Ensuring integrity, uniformity, and accuracy of benefits and policy application.
• Evaluating and ensuring program complaint and recommending automated system modifications.
• Analyzing, interpreting, and providing input regarding county and state program policies and procedures.

What we're looking for:

• Ability to engage and foster community partnerships with a variety of agencies and nonprofits.
• Confidence in public speaking and presenting information to a diverse audience of community members, partners, and stakeholders.
• Clearly establishes specific, measurable, reasonable expectations and goals for staff.
• Has strong written and verbal communication skills with staff and customers at all levels.
• Uses critical thinking and research to make appropriate decisions.
• Fosters teamwork among staff, setting tone, focus, and purpose.
• Addresses stress and conflict in appropriate ways.
• Works efficiently, uses problem-solving and critical thinking skills.
• Actively seeks professional development by working to obtain skills, qualifications, and experience necessary to do the job well.
• Has strong leadership abilities with inter- and intra-agency teams.
• Advocates for Larimer County Human Services positions on issues while maintaining rapport and credibility.
• Is a good steward of public resources.

All candidates will be screened for the following required minimum qualifications.

• High School Diploma or equivalent required.
• One (1) year of supervisory experience required.
• Three (3) years of experience in eligibility and support programs or a directly related field required.
• Bilingual (English/Spanish) skills preferred.

Benefits

• Medical, Dental, and Vision benefits
• FSA or HSA (depending on the medical plan)
• Short and Long-Term Disability
• Employee Assistance Program
• Basic Life/AD&D Insurance
• Accident and Critical Illness Insurance
• Retirement Plan 401(a) with employer match
• 457(b) Deferred Compensation
• Generous paid time off, including vacation, sick leave, and holidays.

Want to dive into the details? Check out Larimer County's Benefits. https://www.larimer.org/hr/benefits

The position will be based at one of the following locations:

• 1501 Blue Spruce Drive, Fort Collins, CO
• 2555 Midpoint Drive, Fort Collins, CO
• 200 Peridot Avenue, Loveland, CO

An offer of employment is contingent upon the successful completion of required pre-employment checks or testing.

All application components must be submitted by 11:59 PM MT on the closing date listed.

Larimer County is an Equal Opportunity Employer and prohibits discrimination and harassment in all employment practices on the basis of race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), national origin, marital status, disability, genetic information, age, military status, or any other characteristic protected by law or regulation.