Child Support Specialist I/II

Larimer-County-1; Colorado; Hybrid; USD 50,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision

FSA or HSA

Disability Insurance

Employee Assistance Program

401(a) retirement plan with employer-m

457(b) Deferred Compensation

Generous paid time off

Job summary

Larimer County Department of Human Services is seeking a Child Support Specialist I or II to join the Benefits and Community Support Division. You will manage a large caseload, locate parents, establish paternity, and enforce orders using legal and administrative actions, with strong focus on accuracy and records in ACSES.

The role requires critical thinking, math accuracy, and professional communication. Hybrid schedule with one in-office day per week and a one-time equipment stipend is

Qualifications

• Must have strong analytical thinking and ability to apply policies.
• Experience with databases, word processing, and spreadsheets.
• Excellent written and verbal communication skills.
• Ability to locate parents and assets using investigative methods.
• Familiar with court research and IV-D child support processes.

Responsibilities

• Manage a caseload of 100–600 child support cases.
• Locate parents and assets using tools and databases.
• Establish paternity and initiate child support orders.
• Analyze cases to determine next steps in legal/administrative actions.
• Conduct legal and court research across jurisdictions.
• Document all actions in ACSES.

Skills

Analytical thinking

Numbers

Communication

Policy interpretation

Conflict de-escalation

Caseload management

Documentation

Education

High School Diploma or GED

Associate's degree preferred

Tools

ACSES

State databases

Word processing

Spreadsheets

Job description

At Larimer County Department of Human Services, we strive to be responsive and provide timely resources in partnership with our community so individuals and families are healthy, supported, and safe. We are seeking a highly motivated, innovative, and enthusiastic staff member to join our Benefits and Community Support (BCS) Division as a Child Support Specialist.

Child Support Specialists manage a caseload of varying sizes to ensure that children receive financial and medical support from both parents. Specialists will locate parents, establish paternity, child support, medical support and modify support orders, as well as enforce those obligations through a variety of legal and administrative actions. Specialists will perform legal and court research to assist in determining the most appropriate legal or administrative action to establish or enforce a child support order.

The typical schedule for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m., in a hybrid work environment that requires at least one day per week in the office. The role requires reliable internet access and a suitable remote workspace, with a one-time stipend provided to support equipment and office supply needs. In-office work could be performed at one of the following three locations: 1501 Blue Spruce Drive, Fort Collins, CO; 2555 Midpoint Drive, Fort Collins, CO; 200 Peridot Avenue, Loveland, CO

Visit our website to learn more about the meaningful work we do: https://www.larimer.gov/humanservices

You must submit three professional references with valid contact information with this application. Please note that current county employees cannot provide professional references.

What you'll be doing:

• Managing a caseload of 100–600 child support cases.
• Locating parents and assets using tools, databases, and investigative methods.
• Establishing paternity and initiating child support orders.
• Analyzing cases to determine legal or administrative next steps.
• Performing legal and court research in judicial systems, state databases, and in collaboration with other jurisdictions to establish and/or enforce child support obligations.
• Documenting contacts, correspondence, and all actions taken for each case in the Automated Child Support Enforcement System (ACSES).
• Conducting interviews with custodial and non-custodial parents to establish and/or enforce child support orders.
• Utilizing a variety of administrative and legal avenues to enforce child support obligations on behalf of the child.

To view the full job description, visit https://www.larimer.gov/hr/careers/job-descriptions#/app/detail/Child_Support_Specialist_I and https://www.larimer.gov/hr/careers/job-descriptions#/app/detail/Child_Support_Specialist_II

What we're looking for:

• Strong critical thinking and problem-solving skills.
• Confidence working with numbers and performing calculations.
• Experience with databases, word processing, and spreadsheet tools.
• Clear, professional communication—written and verbal.
• Ability to read and apply policies, rules, and procedures.
• Skilled at building respectful, effective working relationships.
• Understanding of child support laws, legal documents, and processes.
• Background in legal work, collections, or child support preferred.
• Ability to manage tough conversations and de-escalate conflict.
• Consistent, reliable attendance.
• Willingness to obtain and maintain required state certifications.

Depending on qualifications, this position will be hired as a Child Support Technician I or II.

Child Support Specialist I

$24.1868/hr - $29.0241/hr

• High School Diploma or GED required.
• One (1) year of experience in a legal, collections, or Human Services setting with extensive public contact required.
• Complete training and/or certification as mandated by the assigned program required.
• Prior experience with a IV-D Child Support program is preferred.

Child Support Specialist II

$26.6055/hr - $31.9266/hr

• High School Diploma or GED required.
• Associate's degree with coursework emphasis in Human Services, Human Behavioral Science, Paralegal or a related field, or equivalent education and experience is preferred.
• One (1) year of experience as a Child Support Specialist I with Larimer County, or in a directly related field or in the performance of similar duties and responsibilities required.
• Complete training and/or certification as mandated by the assigned program.
• Prior experience with a IV-D Child Support program is preferred.
• Notary Public, or ability to obtain such certification.

Benefits

Here’s what Larimer County offers for all Regular, Limited Term, and Appointed positions:

• Medical, Dental, and Vision benefits
• FSA or HSA (depending on the medical plan)
• Short- and Long-Term Disability
• Employee Assistance Program
• Basic Life/AD&D Insurance
• Accident and Critical Illness Insurance
• Retirement Plan 401(a) with employer match
• 457(b) Deferred Compensation
• Generous paid time off, including vacation, sick leave, and holidays

Want to dive into the details? Check out Larimer County's Benefits. https://www.larimer.gov/hr/benefits

All new employees and rehires will be required to submit fingerprints for a CBI criminal background check (c.r.s. 26-6-104).

An offer of employment is contingent upon the successful completion of required pre-employment checks or testing.

All application components must be submitted by 11:59 PM MT on the closing date listed.

Larimer County is an Equal Opportunity Employer and prohibits discrimination and harassment in all employment practices on the basis of race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), national origin, marital status, disability, genetic information, age, military status, or any other characteristic protected by law or regulation.