Community Support & HOA Admin Specialist

The Management Trust; Roseville (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

The Management Trust in Roseville, CA is hiring a Community Support Specialist to provide exceptional customer service and administrative support across multiple communities.

Responsibilities include managing work orders, ARC requests, amenity reservations, board communications, and document-keeping, with occasional reception relief. The ideal candidate has a HS diploma or equivalent, 1–4 years admin experience, and proficiency with Microsoft Office.

Qualifications

• High School Diploma (or equivalent); Associate’s Degree preferred.
• Proficiency in administrative support – generally between 1-4 years.
• Experience with Microsoft Office suite of products.
• Ability to identify and prioritize tasks.
• Ability to multi-task and provide support to multiple communities while understanding their unique rules and requirements.
• Conflict resolution skills.
• Highly organized and able to monitor records for pending deadlines.
• Excellent written and verbal communication.
• Ability to provide high-level customer service with astute attention to detail and organization.
• Must be a team player.
• Ability to utilize technology including phone systems, reports, and office equipment to efficiently discharge tasks.
• Adaptable and dependable with a solid attendance record.
• Professional and respectful demeanor with all internal and external customers at all times.

Responsibilities

• Receive customer phone calls and answer questions related to the status of work orders, ARC requests, or Association responsibilities.
• Maintain current community information for Welcome Packet in appropriate system location.
• Manage review, assignment, and follow-up for complex Association Work Orders requiring committee or board approval.
• Document actions taken with system notes.
• Process compliance notices and add fines and hearing outcomes as directed.
• Manage, review, and process complex ARC applications.
• Monitor for status and timelines of ARC applications and maintain system records.
• Maintain system entry and logs for homeowner records including parking passes and amenity reservations.
• Coordinate with service providers for questions related to community access or parking enforcement.
• Other duties and special projects as assigned.

Skills

Administrative support

Multi-tasking

Communication skills

Organization

Conflict resolution

Team player

Attention to detail

Customer service

Technology utilization

Education

High School Diploma or equivalent

Associate’s Degree preferred

Tools

Microsoft Office

Job description

The Management Trust in Roseville, CA is hiring a Community Support Specialist to provide exceptional customer service and administrative support across multiple communities.

Responsibilities include managing work orders, ARC requests, amenity reservations, board communications, and document-keeping, with occasional reception relief. The ideal candidate has a HS diploma or equivalent, 1–4 years admin experience, and proficiency with Microsoft Office.