Community Support Engineer

present of AI; United States; In loco; USD 70.000 - 110.000; Tempo pieno

Descrizione del lavoro

CodeRabbit seeks a public-facing technical support engineer to represent AI code review across community channels. You will diagnose and reproduce issues, craft clear, actionable solutions, and draft reusable guides for posters and readers.

In this role, you’ll help readers understand AI code review behavior, decide between real bugs and misunderstandings, and escalate bugs with precise context to engineering. A trust-building, communicative approach is essential.

Competenze

• Experience answering on public channels (Discord, X, Reddit, GitHub Discussions).
• Ability to reproduce issues and debug code review integration problems.
• Ability to translate technical problems into clear, helpful guidance for posters.

Mansioni

• Serve as the public face of technical support for AI code review across community channels.
• Debug code review and integration issues, reproduce problems, and write clear solutions for posters and readers.
• Turn recurring questions into reusable guides and escalate bugs with detailed context for engineering.

Conoscenze

Git & GitHub fluency

Public technical troubleshooting

Code debugging

Technical writing

Strumenti

Git

GitHub

Descrizione del lavoro

This role is the public face of technical support across community channels like Discord, X, Reddit, and GitHub Discussions. A strong candidate can debug code review and integration issues, reproduce problems, and write clear solutions that help both the original poster and anyone else reading. They also need to turn recurring questions into reusable guides and escalate bugs with enough detail for engineering to act.

How it fits the AI era

AI is the product here, so the support work involves explaining how AI code review behaves and why it flags or misses things. The human part is judgment: deciding what is a real bug versus a misunderstanding, and writing explanations that build trust in public. AI can help draft answers or summarize threads, but the engineer still owns accuracy and tone.

How it builds AI experience

Working at an AI code review company means daily exposure to how AI models analyze code changes and where they fail. The engineer would learn to debug AI driven review output and to translate model behavior into plain guidance for developers. Building this experience starts with hands on use of the product and close reading of community threads to spot patterns.

Worth showing

• Public technical troubleshooting
• Git and GitHub fluency
• Debugging integration issues
• Turning questions into guides

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About CodeRabbit

An AI code reviewer that, per the company, comments on every pull request, built for a world where AI coding agents write more code than people can read.