Community Supervision Support Specialist

Harris County; Town of Texas (WI); Hybrid; USD 40,000 - 45,000; Full time

Job summary

The Harris County Community Supervision and Corrections Department (CSCD) is seeking a Community Supervision Officer Assistant to support CSO staff, conduct check-ins, coordinate field visits, and help ensure compliance with court orders and rehabilitation programs. The role may involve home visits and frequent travel across the Houston Metroplex.

Ideal candidates will have two years of higher education, two years in criminal justice, and experience with case management principles, plus

Qualifications

• Two (2) years of education at an institution of Higher Learning (Minimum 48 hours semester credit or equivalent at Community College or University.
• Two (2) years of substantive work in the criminal justice industry. Must demonstrate experience in application of case management principals
• Six (6) months of employment with a Texas Community Supervision and Corrections Department

Responsibilities

• Greet clients cordially and assist with check-in procedures and general inquiries, including home visits (if applicable)
• Operate internal computer systems to manage client intake, scheduling and review as needed
• Address routine client concerns when assigned officers are unavailable, including coordinating field visits
• Perform casework that does not require CSO certification, ensuring accurate documentation and follow-through
• Identify complex client issues and ensure they’re directed to the appropriate staff for resolution
• Exercise privileged communication and maintain up-to-date knowledge of departmental operations and scope
• Manage sensitive information with discretion
• Testify in court when required, providing clear and accurate accounts of procedures followed
• Review and update records in the Case Management System (CMS) and Program Database
• Work additional time as needed to support departmental needs and ensure client service continuity
• The office is based in one of our Houston locations and may require frequent travel throughout the Houston Metroplex
• Company vehicle use based on availability
• Performs other related duties as assigned
• Contributes to and helps create a positive work atmosphere by behaving and communicating in a cooperative and amicable manner with supervisors, coworkers, subordinates and members of the public

Skills

Interpersonal skills

Oral and written communication

Proactive problem solving

professionalism and public service

TCIC system access eligibility

Education

Two years of higher education

Experience in criminal justice

Experience with case management principles

Tools

Microsoft Office

Case Management System (CMS)

Internal computer systems

Job description

The Harris County Community Supervision and Corrections Department (CSCD) is seeking a Community Supervision Officer Assistant to support CSO staff, conduct check-ins, coordinate field visits, and help ensure compliance with court orders and rehabilitation programs. The role may involve home visits and frequent travel across the Houston Metroplex.

Ideal candidates will have two years of higher education, two years in criminal justice, and experience with case management principles, plus