Community & Social Engagement Specialist

Abbott Laboratories; Chicago (IL); On-site; USD 61,000 - 123,000; Full time

Benefits offered by this job

Free medical coverage in HIP PPO plan

High employer retirement contribution

Tuition reimbursement

Freedom 2 Save student debt program

FreeU education benefit

Job summary

Abbott is seeking a Community Manager to monitor, engage, and analyze conversations across Abbott’s digital ecosystem, including corporate social media, CRM, and emails, to strengthen the company’s reputation and deliver customer-first brand experiences. The role requires strong writing, excellent verbal and written communications, and a passion for social media and customer service.

You will work with cross-functional teams in the Content group within Abbott’s marketing and external affairs

Qualifications

• Bachelor's degree in communications, Marketing, Public Relations, Journalism, or related field.
• Experience with social listening and engagement tools (e.g., Sprinklr).
• Strong understanding of social platforms, community dynamics, and digital trends.
• Excellent communication and analytical skills, with ability to translate data into actionable insights.
• Sound judgment, high attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Highly collaborative, with a passion for digital engagement and flexibility to support periodic weekend monitoring.

Responsibilities

• Manage day-to-day community engagement across corporate social platforms, CRM, and email ensuring timely, accurate, and brand-appropriate responses.
• Oversee day-to-day community management on social – foster dialog, answer questions or comments, elevate and resolve issues, and advise on potential opportunities, ensuring brand compliance, quality assurance and timely response as needed
• Monitor conversations using listening tools (e.g., Sprinklr) to track sentiment, emerging topics, and potential risks.
• Surface relevant themes and actionable signals to inform engagement and immediate decision-making.
• Detect sensitive or high-risk issues and execute escalation protocols in partnership with Legal, Public Affairs, and Customer Care
• Track, analyze, and report on engagement, sentiment, response time, and recurring themes; deliver clear, concise summaries for internal stakeholders
• Manage and optimize listening dashboards, workflows, and reporting cadences to drive efficiency and consistency
• Stay on top of trends and identify user-generated and media stories the community would find interesting
• Lead internal forums to share learnings, trends, and community management standards across Abbott
• Serve as the day-to-day point of contact for community management agency partners, providing guidance, training, and quality oversight.
• Partner across teams and stay current on platform updates and digital trends to continuously improve engagement strategies

Skills

Social listening

Engagement

Brand communication

Cross-functional collaboration

Analytical skills

Education

Bachelor's degree in communications, Marketing, Public Relations, Journalism, or related field

Tools

Sprinklr

Job description

Abbott is seeking a Community Manager to monitor, engage, and analyze conversations across Abbott’s digital ecosystem, including corporate social media, CRM, and emails, to strengthen the company’s reputation and deliver customer-first brand experiences. The role requires strong writing, excellent verbal and written communications, and a passion for social media and customer service.

You will work with cross-functional teams in the Content group within Abbott’s marketing and external affairs