Community Services Supervisor (EarlySteps)

Nunez Community College; Lake Charles (LA); On-site; USD 60,000 - 80,000; Full time

Job summary

Imperial Calcasieu Human Services Authority (ImCal HSA) seeks a results-driven supervisor for the EarlySteps intake team. You will oversee intake coordinators, ensure program compliance, and support staff through recruitment and training.

The role focuses on timely referrals, intake processing, and coordinating multidisciplinary evaluations with program requirements. Work hours are standard, and compensation is determined by qualifications and experience.

Qualifications

• Seven years of experience in providing health or developmentally disabled services, counseling, health care management, or social services.
• Six years of full-time work experience plus four years of experience in providing health or developmentally disabled services, counseling, health care management, or social services.
• A bachelor's degree plus four years of experience in providing health or developmentally disabled services, counseling, health care management, or social services.
• An advanced degree in a social sciences field, nursing, public health; public, hospital, or health administration; speech-language pathology or communication sciences and disorders; physical, occupational, recreational, or music therapy plus three years of experience in providing health or developmentally disabled services, counseling, health care management, or social services.
• EXPERIENCE SUBSTITUTION: 30 semester hours earned equals one year toward the six years of full-time experience; max substitution 120 semester hours.

Responsibilities

• Supervises EarlySteps intake personnel to ensure program compliance.
• Plans, assigns, directs, and evaluates the work of intake coordinators and staff.
• Participates in recruitment, selection, onboarding, and training of staff.
• Conducts individual supervisory meetings, identifies concerns and follow-ups.
• Oversees regional EarlySteps intake operations to ensure timely referrals and activities.
• Directs daily intake operations: referrals, screening, and coordinating program activities.
• Monitors referral status and processing timelines to identify delays or issues.
• Ensures coordination of multidisciplinary evaluations and initial IFSP activities with program requirements.

Job description

Imperial Calcasieu Human Services Authority (ImCal HSA) exists so that citizens with mental health, addiction, and developmental challenges residing in the parishes of Allen, Beauregard, Calcasieu, Cameron, and Jefferson Davis are empowered, and self-determination is valued such that individuals live a satisfying, hopeful, and contributing life.

Qualifications

• Seven years of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR
• Six years of full-time work experience plus four years of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR
• A bachelor's degree plus four years of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR
• An advanced degree in a social sciences field, nursing, public health; public, hospital, or health administration; speech-language pathology or communication sciences and disorders; physical, occupational, recreational, or music therapy plus three years of experience in providing health or developmentally disabled services, counseling, health care management, or social services.

EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

Provides direct supervision and oversight of EarlySteps intake personnel to ensure effective implementation of assigned responsibilities and compliance with program requirements.

• Plans, assigns, directs, and evaluates the work of intake coordinators and other assigned personnel.
• Participates in recruitment, selection, onboarding, and training of staff.
• Conducts individual supervisory meetings, identifies concerns, recommendations, and follow-up activities.

Oversees regional EarlySteps intake operations to ensure referrals and required program activities are completed accurately and within established timelines.

• Directs and monitors daily intake operations, including receipt and processing of referrals, intake screening, and coordination of subsequent program activities.
• Monitors referral status and processing timelines to identify delays, incomplete activities, and other issues requiring intervention.
• Ensures appropriate coordination of multidisciplinary evaluations and assessments and initial IFSP activities with applicable program requirements.

Position-Specific Details

Appointment Type: Job Appointment

Work Schedule: Work hours are 8:00 AM to 4:30 PM, Monday - Friday.

Compensation: The salary offered will be determined based on qualifications and experience.

Contact Information

For further information about this vacancy contact:

Leigh Conway

HR Director - ImCal HSA

[e-mail]

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.