Community Services Coordinator

City of Rancho Cucamonga; Rancho Cucamonga (CA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in community services is seeking passionate individuals to join their team as Coordinators. This role involves creating exceptional experiences for the community, managing events, and leading a team dedicated to service excellence. Ideal candidates will thrive in a dynamic environment, showcasing their skills in customer service, sales, and event planning. With a focus on inclusivity and community engagement, this position offers a unique opportunity to make a significant impact while enjoying a flexible and rewarding work atmosphere. If you are a proactive team player with a passion for serving others, this role is perfect for you.

Qualifications

• Bachelor's degree in Recreation or related field with 2 years of experience.
• Strong skills in customer service and event planning required.

Responsibilities

• Plan and implement community events and programs for seniors.
• Manage facility rentals and ensure exceptional customer experiences.
• Collaborate with marketing to promote services and programs.

Skills

Customer Service

Sales and Relationship Building

Event Planning

Team Leadership

Problem Solving

Detail Orientation

Education

Bachelor's degree in Recreation or related field

Six years of professional-level experience

Tools

Facility Booking Software

Job description

Are you ready to take your career to the next level while making a significant difference in the Rancho Cucamonga community? The City of Rancho Cucamonga's Community Services Department is eager to welcome three (3) dedicated, detail-oriented, and service-driven individuals to our team. Join us in creating memorable experiences and contributing to the vibrant culture of our community!

There are currently 10 Coordinator assignments within the Department.

The City is looking to fill three (3) Coordinator positions. The current vacancies are for one (1) Seniors & Inclusive Programming Coordinator and two (2) Facility Rental Coordinators; however, assignments may be rotated, and applicants should be prepared to serve in any Coordinator assignment. The employment list resulting from this recruitment may be used for other department vacancies as they occur.

The Community Services Department is responsible for providing enriching, fun, and meaningful opportunities for the community to come together. The department operates the Epicenter Sports Complex, RC Family Resource Center, RC Sports Center, Victoria Gardens Cultural Center, Goldy S. Lewis Community Center, and James L. Brulte Senior Center. In addition to the above-listed facilities, more than 30 different parks are open to the community for passive use, park shelters and event rentals, hiking trails, athletic fields, and city-planned special events.

The Community Services Department’s guiding principles are the core values by which we operate and are central to how we get things done: Integrity, Humility, Teamwork, Curiosity, Inclusivity, and Zeal. Successful candidates will embody our core values and have a passion for carrying out the department’s Mission and Vision to meet the City Council’s goal of ensuring and advancing the quality of life for the community through inclusive decision-making.

This position may be for you if you:

• Look for fun and unique ways to create exceptional and meaningful experiences for the community.
• Are a self-starter with a positive, can-do attitude and the ability to take initiative.
• Are passionate about serving others while creating a world-class community.
• You excel in sales and relationship-building, but the bottom line does not solely drive you – you see the big picture.
• Are excited about finding innovative ways to meet the community’s needs.
• Have a history of success in facility rental sales and truly enjoy working in a sales-driven environment.
• Are a team player and eager to take on new challenges.
• Want to be a part of a creative, results-oriented, and flexible organization.
• Value exceptional guest experiences and have a strong sense of hospitality.
• Are a servant-leader who aims to set their teams up for success.
• Have an excellent eye for detail and can provide clear direction to team members.
• Value building and cultivating relationships with partners and the community.
• Have a flexible schedule and are available to work late nights, early mornings, weekends, and some holidays.
• Solution-oriented problem solver who thinks critically to get the best outcomes for all involved.
• Enjoy cultivating relationships with department partners, clients, and stakeholders.

Seniors & Inclusive Programming at Central Park

The Seniors & Inclusive Programming Coordinator will manage programs and services at the James L. Brulte Senior Center, oversee city-wide senior program initiatives, and develop and deliver programs for the IncredABLES Inclusive program. This role includes leading a dedicated team and fostering a positive environment for both customers and staff.

You will be responsible for:

• Planning and implementing monthly Senior and IncredABLES Inclusive programming special events.
• Planning and implementing large community events such as the Annual Health & Wellness Fair and Adaptive Sports Fair.
• Collaborating with the marketing team to promote programs and services, including submitting website updates, marketing content, newsletter articles, and more.
• Evaluating current and potential programs and services to fit the needs of the community.
• Recruiting, hiring, training, scheduling, supervising, and evaluating part-time employees.
• Leading team of staff in providing exceptional customer service and experiences.
• Utilizing facility booking software to manage events, dances, clubs, workshops, and use of space in the facility.
• Collaborating with internal programmers and departments for facility operations and maintenance coordination.
• Managing the James L. Brulte Senior Center, including the Wellness Pass Gym, Billiards Cove, Senior Center Clubs, Monthly Workshops, Senior Nutrition Program, Senior Services Program, and Partnership with the Rancho Cucamonga Seniors VIP Club.
• Creating and executing annual partner agreements for programs and services.
• Preparing budget recommendations for the allocation of personnel, equipment, and supplies.
• Preparing monthly reports regarding facility usage, revenues, and expenses.
• Monitoring internal operation procedures for effective facility rental/special event operations.

Rentals & Building Operations at Central Park

The Central Park Rentals & Building Operations Coordinator will provide facility operations support to the programs and services offered at the James L. Brulte Senior Center and the Goldy S. Lewis Community Center, manage facility rentals, including outdoor special event areas at Central Park, and lead a team of staff maintaining a positive environment for both customers and employees.

You will be responsible for:

• Working effectively with potential and existing rental clients, including private-party individuals/groups, other governmental agencies, local organizations, and businesses.
• Promoting and marketing facility rental opportunities and services at Central Park to potential businesses and corporate clients.
• Recruiting, hiring, training, scheduling, supervising, and evaluating part-time employees.
• Leading team of staff in providing exceptional customer service and experiences.
• Utilizing facility booking software to manage rentals and use of space in the facility.
• Collaborating with internal programmers and departments for facility operations and maintenance coordination.
• Managing and maintaining facility equipment inventory.
• Preparing budget recommendations for the allocation of personnel, equipment, and supplies.
• Preparing monthly reports regarding facility usage, revenues, and expenses.
• Monitoring internal operation procedures for effective facility rental/special event operations.

Victoria Gardens Cultural Center (VGCC) Event Rentals & Sponsorships Coordinator

The VGCC Event Rentals & Sponsorships Coordinator will be responsible for promoting, securing, and managing high-end event rentals at our premier cultural venue. With multiple unique event spaces, including a large event hall, an intimate black box studio, a spacious theater lobby, and a beautiful outdoor courtyard, this role will be instrumental in establishing VGCC as a sought-after event destination.

In addition to rentals, this position will focus on securing sponsorships and strategic partnerships that help underwrite our performing arts programming and expand community access. Sponsorships may include in-kind contributions or financial assistance that support productions and season programming. This role requires a strong sales approach but is mission-driven, prioritizing relationships and creative partnerships that align with our arts and cultural initiatives.

You will be responsible for:

Event Rentals & Sales

• Promoting and marketing event rental opportunities to communities, businesses, organizations, and individuals.
• Managing sales outreach and client relations to secure high-quality rentals that complement the venue’s performing arts schedule.
• Working effectively with rental clients, including private individuals, communities, corporate clients, nonprofit organizations, and government agencies, to customize events to their needs.
• Leading a team to ensure exceptional customer service and event execution.
• Recruiting, hiring, training, scheduling, supervising, and evaluating part-time employees.
• Overseeing booking processes, contracts, and event logistics.
• Preparing budget recommendations for rental revenue, staffing, and operational needs.
• Tracking and reporting on facility usage, revenue, and expenses.
• Monitoring and refining internal procedures for efficient event operations.

Sponsorships & Community Partnerships

• Developing and securing sponsorships to support VGCC’s performing arts programming and events.
• Cultivating relationships with businesses, corporate partners, and local organizations for collaborations and cross-promotions.
• Managing sponsorship benefits such as logo placements, playbill and website recognition, and promotional tie-ins.
• Researching and identifying potential sponsors to align with VGCC’s mission.
• Overseeing sponsorship agreements and ensuring sponsor commitments are fulfilled.
• Collaborating with the Community Affairs team to develop and implement marketing strategies for rentals and sponsorships.
• Utilizing websites, social media, and community networks to promote event opportunities and partnerships.
• Developing creative initiatives to position VGCC as a hub for events, entertainment, cultural programming, and community engagement.

Education and/or Experience:

Graduation from an accredited college with a Bachelor's degree with major coursework in recreation or a related field and two years of experience in the implementation of cultural and recreation programs or activities or any combination of training and experience that provides the desired knowledge and abilities.

Examples of Acceptable Substitutions:

Substitution: A total of six years of professional-level experience in the implementation of cultural and recreation programs or activities may substitute for the bachelor's degree requirement.

Questions regarding the equivalencies listed above? Please email us at [e-mail].

Knowledge, Skills, and Abilities:

Knowledge of the theories, principles, practices and programs common to the field of recreation and leisure services; methods for identifying community recreation needs. Ability to effectively work with people having varied socio-economic standings; prepare and present concise written and oral reports; promote recreation and leisure programs; supervise aides and volunteers.

Special Requirements:

Possession of or ability to obtain an appropriate California driver's license and a satisfactory driving record.

First Aid and CPR certification required within 60 days of employment.

APPLICATION PROCESS
All applicants are required to apply online at www.cityofrc.us. This recruitment is open until filled or until a sufficient number of applications have been received. Please reference the above recruitment timeline for additional information.

Applications must be complete and demonstrate that the minimum qualifications are met. All statements made on the application are subject to investigation and verification. Resumes may be attached to the completed application form as supplemental information but will not be accepted in lieu of an official application form. Applications will be screened and the most qualified candidates who best match the needs of the City will be invited to compete further in the examination process. Candidates who meet the minimum qualifications will remain candidates until a final offer is accepted by the candidate who most closely meets the requirements of the City. The City may conclude that none of the candidates, even those who meet the minimum qualifications, are appropriate for the position.

Successful candidate will be required to:

• Complete a verification form designated by Immigration and Naturalization Service to certify that they are eligible for employment in the United States of America; and
• Pass a reference and background verification. References will not be contacted until mutual interest has been established.
• Provide proof of a valid California driver's license and be insurable; and
• Pass a pre-employment medical exam which includes a Tuberculosis (TB) Exam.

If hired, candidate will be required to complete a verification form designated by Immigration and Naturalization Service to certify that they are eligible for employment in the United States of America and furnish proof certifying legal authorization to work in the United States.

The City of Rancho Cucamonga Participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. In accordance, the City will provide the U.S. Citizenship and Immigration Services and, if necessary, the Department of Homeland Security and Social Security Administration, with information from each new employee's Form I-9 to confirm work authorization. For additional information regarding E-Verify, the Federal Government's online employment eligibility verification system, please visit www.uscis.gov.

Disclaimers
The City of Rancho Cucamonga is an Equal Employment Opportunity Employer. In addition, the City of Rancho Cucamonga abides by a nepotism policy that may preclude you from being hired if the City employs a relative. The City of Rancho Cucamonga makes reasonable accommodations for disabled persons, considering each situation on an individual basis. Please make direct requests for accommodation to Human Resources. For information on Employee Rights under the Family and Medical Leave Act, please click here (Download PDF reader). There is a no smoking policy in effect in all City Offices and vehicles. Finally, please note that the provisions of this bulletin do not constitute a contract expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice. Questions regarding this recruitment may be directed to Human Resources at [e-mail]. Applicants may wish to visit the City's official website at www.cityofrc.us for more information.